What are the responsibilities and job description for the Level I Desktop Engineer position at Lincoln IT?
Level 1 Desktop Engineer
Company Overview
Founded in 1997, LincolnIT is a growing custom IT solution provider, servicing the New York Metropolitan area. We value our employees and invest in their careers, development and growth. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!
Level 1 Desktop Engineer
LincolnIT has an immediate need for an individual with 3-5 years of IT related experience. Candidate must also have a strong desire to learn networking. Experience in some networking is preferred but not required.
Required Skills
- Self-starter who takes initiative every day
- Ability to work without supervision
- Ability to work in a fast-paced environment
- Studying or experience in networking
- Excellent written and verbal skills
- Ability to troubleshoot via phone
- Follow company guidelines
- Must be detail oriented and well-organized individual
- Exceptional at being a team player
- A strong belief in ethical business principles
Responsibilities, Skills and Experience:
- Image and configure laptops and Desktop
- Proficient in Windows and MAC devices
- Configure and deploy Apple IPADS and IPhones through Mass360 console
- Setup Video Conferencing and Whiteboard meetings
- Troubleshoot Outlook, active directory, create new hires, terminations
- Install applications as requested by the business
- Installed and Configured VPN for home users’ laptops
- Network Printer administrator e.g. Printer Server administration and Ricoh Printers
- Application support troubleshooting to assure root cause prior to escalating to the Application team e.g. 6N, Sigmacare
- Proficient in using ITSM tool and understanding SLA’s depending on Critical-Low driven by the business
- Collaborate with team to effectively coordinate project efforts, incorporating new ideas and identifying areas of weakness and improvements
- Outstanding analytical, troubleshooting, and problem-solving abilities
- Excellent communication skills; interact with staff, management, and clients at all levels
- Proactive, organized, and well-trained professional and multi-tasked with solid work ethic and willingness to learn
Benefits
Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.
