Customer Solutions Specialist

Linde Gas & Equipment Inc. is seeking a Customer Solutions Specialist to join our team located in Pittsburg, CA.

Linde Employee Benefits

• Competitive pay with hourly rate from $23.88 to $35.03 commensurate with experience
• Comprehensive benefit plan (medical, dental, vision and more)
• Retirement benefits
• Paid time off (vacation, holidays, PTO)
• Employee Discount Programs
• Career growth opportunities

The Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

Responsibilities

• Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
• Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.
• Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team.
• Uses business software systems to retrieve customer information, verify inventory levels and process orders.
• Verifies customer credit status and completes necessary paperwork to issue credits or debits.
• Provides quotes and assistance to sales force and management within set parameters.
• Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
• Provides customers with informational materials such as sales brochures, marketing flyers, etc.
• Responsible for phone inquiries for service calls and part orders.
• Builds and maintains effective working relationships with all internal Linde customers.
• Performs at a high level to meet call center performance metrics.
• Outsources products and goods from internal and external locations.
• Other duties as assigned.

Qualifications

• High School Diploma required, college or equivalent experience preferred
• Minimum of 2 – 4 years of customer service or in store sales experience required
• Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) required
• Hands on experience in Specialty Gas/Hydrocarbon industries, required
• Strong computer skills, including Microsoft applications and Lotus Notes
• Excellent verbal and written communications skills
• Proficiency in computer systems and computers applications
• Strong verbal and written communication skills
• Demonstrated ability to work independently and be self-motivated
• Ability to work flexible hours

Linde is a leading global industrial gases and engineering company with 2022 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements, and emissions reductions. For more information about the company, please visit our website at www.lindeus.com.

Job Type: Full-time

Pay: $23.88 - $35.03 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Industrial Gas: 1 year (Preferred)

Ability to Relocate:

• Pittsburg, CA 94565: Relocate before starting work (Required)

Work Location: In person