What are the responsibilities and job description for the Senior Technical Project Manager position at LingaTech?
Location: Middletown, PA - PREFER LOCAL CANDIDATES
Position Type: Hybrid
Hybrid Schedule: Onsite 1st day orientation AND 1 week per month for meetings
Contract Length: Long-term with annual extensions
Position Overview:
This role serves as a senior IT Project Management professional responsible for planning, executing, and delivering complex, cross-functional technology initiatives across enterprise platforms and systems.
Required Skills:
- 7 years of project management experience delivering IT projects of varying size, scope, and complexity.
- 5 years of experience planning and executing a tolling Back Office system, including cutover and go-live activities.
- Demonstrated strong program and project management capabilities with solid technical acumen and the ability to collaborate effectively with cross-functional stakeholders.
- Expert proficiency in managing project scope, schedule, quality, communications, vendors, resources, change control, and system integration.
- Strong understanding of PMBOK project management standards and best practices.
- Working knowledge of ITIL/ITSM processes, including Incident Management, Problem Management, Change Management, Release Management, and Configuration Management.
- Hands-on experience delivering projects using Agile frameworks such as SCRUM and SAFe.
- Proven experience implementing contact center and telephony solutions, payment platforms, and middleware/integration technologies.
- Experience developing and validating test scripts, supporting QA cycles, and overseeing User Acceptance Testing (UAT).
- Bachelor’s degree in Information Technology, Information Systems, Business Management, or a related field.
Duties:
- Serve as a core member of the IT Project Management Office supporting enterprise-wide initiatives.
- Plan, execute, and deliver complex IT projects spanning software development, enterprise architecture, infrastructure, contact center platforms, and enterprise toolsets.
- Manage projects through the full PMBOK-aligned lifecycle, including initiating, planning, executing, monitoring/controlling, and closing.
- Define project scope; gather, analyze, and refine business and technical requirements; and ensure alignment to organizational objectives.
- Develop and maintain project schedules, work plans, roadmaps, RAID logs, communication plans, and quality frameworks using PMBOK, ITIL, SCRUM, and SAFe practices.
- Coordinate cross-functional internal teams, contractors, system integrators, and vendors to meet milestones and contractual deliverables.
- Prepare and maintain comprehensive project documentation such as meeting minutes, status reports, business process plans, test scripts, and change control artifacts.
- Identify, assess, and manage project risks, issues, dependencies, and impacts across interconnected technical and business environments.
- Lead governance forums, steering committees, and stakeholder working sessions to support decision-making, transparency, and alignment.
- Oversee implementation and integration of contact center solutions, telephony/IVR systems, middleware, payment platforms, PCI-compliant workflows, and third-party integrations.