Quality Assurance Manager

SUMMARY:

The Quality Assurance Manager will be responsible for developing, implementing, and managing quality assurance processes to ensure the production of aerospace fittings meets or exceeds customer and regulatory requirements. The ideal candidate will possess extensive experience in quality management within the aerospace industry, demonstrating strong leadership skills and a proactive approach to problem-solving.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop, implement, and maintain quality management systems (QMS) in compliance with industry standards, such as AS9100, ISO 9001, and other relevant certifications.

• Oversee and improve quality assurance processes including inspection, testing, and validation of aerospace fittings to ensure conformity to specifications and standards.

• Lead and mentor a team of quality assurance professionals, providing guidance and support to achieve departmental and company objectives.

• Ensure compliance with all applicable regulatory requirements and industry standards. Conduct regular audits and assessments to maintain certification and identify areas for improvement.

• Address and resolve customer quality concerns and complaints. Implement corrective and preventive actions to enhance customer satisfaction.

• Drive continuous improvement initiatives to enhance product quality and operational efficiency. Utilize data analysis and performance metrics to identify trends and areas for improvement.

• Oversee the documentation process, including the creation, maintenance, and review of quality-related documentation, procedures, and reports.

• Assess and manage supplier quality performance. Collaborate with suppliers to resolve quality issues and ensure that components meet required specifications.

• Provide training on departmental procedures, policies, and practices ensuring training records are maintained as required.

• Responsible for performance management of QA Administration positions, including but not limited to performance evaluations, compensation reviews, employee coaching, and disciplinary actions.

• Plans, promotes, and organizes training activities related to product quality and reliability.

• Interview and select candidates within legal and company guidelines

• Makes staffing recommendations and reassignment of duties as required.

• Ensures all direct reports attend all required training and adhere to all HSE procedures, policies, and plans.

• Ensuring all employees bring any known or suspected nonconformance for all company procedures or legal requirements to management’s attention immediately.

Ways of Working, Experience, and Behaviors

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses experience to complement data; understands the workflows and procedures.

• Technical Skills – Technical skills in manufacturing processes and methods including flow, layout, assembly and production equipment.

• Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens intently to others and seeks clarification; Provides clear and pleasant responses to inquires regardless of the situation; Demonstrates group presentation skills; Participates in meetings.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Places success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of team members.

• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Planning/Organizing - Prioritizes and plans work activities of self and others; Uses time efficiently; Plans for resources in a creative way only adding cost as necessary; Organizes or schedules other people and their tasks; Develops realistic action plans.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

RESPONSIBILITIES:

Is responsible for the overall Quality Assurance Inspection, direction, coordination, and evaluation of planning and scheduling functions. Carries out manager responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

ESSENTIAL JOB REQUIREMENTS SKILLS AND ABILITIES

Education and/or Experience

• Bachelor’s degree in Engineering, Quality Management, or a related field. A Master’s degree or relevant certifications (e.g., CQE, CQM) is a plus.

• Minimum of 8 years of experience in quality assurance or quality control within the aerospace industry, with at least 3 years in a managerial role.

• In-depth knowledge of aerospace industry standards (e.g., AS9100), quality management principles, and regulatory requirements.

Mathematical Skills

Ability to apply basic mathematical concepts, statistical analysis, and calculations (addition, subtraction, multiplication, division, ratios and standard units of measurements).

Reasoning Ability

Ability to define problems collects data, establish facts and follow instructions in written and basic diagram formats. Ability to perform and apply different problem-solving techniques, handle internal/external situations and multi-task functions.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Microsoft Word, Excel, and PowerPoint software.

Language Skills

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.