What are the responsibilities and job description for the CENTRAL SCHEDULER position at Littleton Hospital Association?
SUMMARY AND ESSENTIAL FUNCTIONS:
Under the supervision and direction of the departments’ supervisors, this position competently performs all duties associated with accurate scheduling of procedures. Will function as a back up receptionist when needed. Responsible for providing customer service excellence and complying with hospital and department policies and procedures. Uses McKesson patient scheduling for proper recording of patient exams/procedures.
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- Performs all duties associated with accurately scheduling procedures for DIS as outlined by department management.
- Works collaboratively with Receptionist.
- Works closely with all entities to ensure seamless and transparent patient care.
- Answer scheduling phones, schedules appointments, provides patient exam prep information and obtains all necessary information to schedule a given procedure.
- Communicates with stakeholders according to departments’ needs and preferences.
- Coordinates scheduling for multiple procedures.
- Ensures complete and accurate information/documentation for scheduled exams, i.e. prior authorization information.
- Monitors and prioritizes daily scheduling queue and incoming faxed orders to ensure timely scheduling.
- Maintain current list of back office lines.
- Maintain current instructions for all procedures, all modalities.
- Coordinate with referring providers and ancillary services for invasive procedures, i.e. prostate, liver, thyroid biopsies, egd’s, and barium swallow w/ speech pathologist.
- Coordinate additional services when needed – hoyer lift for nursing home patients, or additional time needed for exams
- Maintain accurate scheduling of late night and double day ultrasounds.
- Assist with obtaining corrected orders when issues of exam/diagnosis mismatch.
- Monitors appointment availability per modality and communicates with department leaders any evolving concerns as needed.
- Provides notification to all appropriate stakeholders of rescheduled or cancelled exams with short notice.
- Relays incoming messages in a timely manner to appropriate individuals as well as timely response to voicemail messages on scheduling line.
- Participates as an integral member of the DIS team.
- Responsible for patient safety, dignity and general well being while in the reception/waiting area.
- Responsible for the care and cleaning of equipment used within job.
- Adheres and complies with all departmental and hospital policies and procedures.
- Perform other duties as requested by the DIS management team.
REPORTS TO: Manager/Clinical Supervisor of Diagnostic Imaging Services
SUPERVISES: None
INTERNAL AND EXTERNAL CONTACTS: Patients, families, providers and all other LRH employees.
QUALIFICATIONS:
Experience/Specialized Skills:
Required Education/Course(s)/Training: High school diploma or equivalent. Preferred Certification/Registration: N/A. |
PHYSICAL DEMANDS:
See Physical Demands analysis worksheet |
WORK ENVIRONMENT:
Works inside a clean, well-lighted and ventilated area. Subject to exposure to disagreeable odors, noise and trauma situations. May be exposed to communicable diseases. Works under emergent/stressful situations and may be required to deal with concerned/ agitated patients and personnel.
