What are the responsibilities and job description for the Customer Service Representative position at LiveOak Fiber?
We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.
Position Overview & Purpose
We are excited to add this position to our fast-growing LiveOak Fiber Team! We offer a competitive total rewards program that includes employer-paid medical, dental, and vision, paid time off, as well as bonus potential. The Customer Service Representative will play a pivotal role in providing exceptional customer experiences by assisting customers with account management, billing inquiries, scheduling service appointments, and more.
Essential Duties & Responsibilities
The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.
This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.
This job description in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).
Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.
Position Overview & Purpose
We are excited to add this position to our fast-growing LiveOak Fiber Team! We offer a competitive total rewards program that includes employer-paid medical, dental, and vision, paid time off, as well as bonus potential. The Customer Service Representative will play a pivotal role in providing exceptional customer experiences by assisting customers with account management, billing inquiries, scheduling service appointments, and more.
Essential Duties & Responsibilities
- Respond to customer inquiries via phone, email, and chat in a friendly and professional manner
- Assist customers with logging into their accounts and provide support for general account management
- Handle billing inquiries, payments, and payment plans, and resolve billing discrepancies
- Accept orders from new customers and modify existing customer orders
- Schedule installations, work orders, and service calls as needed
- Conduct customer satisfaction surveys and gather feedback for continuous improvement
- Utilize customer service software and ticketing systems to manage customer inquiries and service requests
- Maintain accurate records of customer interactions, transactions, and feedback
- Strong customer service orientation with excellent communication and interpersonal skills
- Proficiency in using customer service software and tools
- Attention to detail and commitment to issue resolution
- Ability to multitask, manage time effectively, and work in a fast-paced environment
- Problem-solving and conflict resolution abilities
- High school diploma or equivalent
- Minimum of 2 years of experience in customer service, preferably in telecommunications or a related field
- Strong customer focus with exceptional communication skills
- Proficiency in using customer service software and CRM systems
- Must be able to work flexible hours, including evenings and weekends as needed
- Associate's degree or equivalent education
- Experience in the telecommunications or ISP industry
- Certification in customer service
- Walking- up to 40%
- Standing- up to 40%
- Reaching- up to 10%
- Lifting and/or bending- up to 10%
- Work environment- indoors and outdoors
- Able to lift up 45 pounds
- Travel: up to 40%
The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.
This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.
This job description in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).
Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.