NOC Junior Tech

We are seeking Junior Network Operations Center (NOC) Technicians to become an integral part of our team.

Essential Duties And Responsibilities:

• Work with clients and other team members to resolve issues
• Ability to be on call and part of the escalation team as needed
• Implement local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data networks
• Develop and execute test plans to check infrastructure and system performance
• Perform network modeling and analysis
• Perform additional duties as needed

Required Skills: 

• Good phone answering and customer support skills
• Ability to enter information on web forms
• Familiar with common network management and troubleshooting tools (e.g. ping, traceroute)
• Can evaluate remote customer sites against a checklist criteria to perform a site survey
• Can maintain proper inventory management of equipment coming in, equipment going out, asset tags, and vehicle resupply
• Can disconnect departing customer equipment and return to inventory (decommission site)

Additional Qualifications

• Previous experience in networking, IT, or other related fields
• Familiarity with architectural specifications
• Familiarity with researching communication networks
• Strong troubleshooting and critical thinking skills
• Strong attention to detail