What are the responsibilities and job description for the IS Support Tech, FT position at Los Alamos Medical Center?
$2,500.00 Sign on bonus for twelve month commitment
At Los Alamos Medical Center, we work hard to provide high quality care that’s continuously recognized for excellence. In the past year, we have earned numerous recognitions that show how we’re both a great place for care and a great place to work! We have achieved an 'A' for our Leapfrog grade, have acquired Lifepoint Health NQP accreditation, Newsweek has named us a Top Hospital in NM, and have been honored for our Lifepoint Health Diversity Program. We are proud of our work and patient care. We invite you to come be a part of this organization.
This position reports to the Director of Information Services. Provides first level support to internal customers regarding basic application, hardware and service/network requests. Enters support requests into tracking system and assigns ticket number or other identification. Interviews customer to determine nature and scope of the customer's issue, and the appropriate response. Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary. Documents and reports customer inquiries regarding new/different functionality. Provides end-user desktop training and minor hardware/peripheral repair as appropriate. Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.
Requires HSD/GED or Bachelors' degree in Information Systems or related areas. Progressive experience and relevant coursework may substitute for degree. Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Microsoft professional certifications useful.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
