Assistant General Manager

Expectations of an Assistant General Manager:

• Demonstrate ability to lead people and get results through others.
• Commitment to Company values.
• Strong guest and team member orientation. Ability to communicate effectively with team members and guests.
• Willingness to work towards conflict resolution with the management team and team members. Willingness to work on areas of growth to become a better manager of people.
• Ability to process information and goods through a computer system and register system.
• Ability to operate and use all equipment necessary to run the store.
• Ability to work varied hours/days including holidays to supervise store operations. Ability to work extra days or hours when circumstances require. Flexibility to rotate to other locations.
• Ability to balance labor to spreadsheets and explain variances daily.
• Ability to be part of creating a safe, fun, efficient, positive team orientated environment.

Essential Responsibilities of an Assistant General Manager:

• Shapes the culture of the restaurant and works towards a high level of team member engagement and guest satisfaction.
• Assists with achieving all budgeted financial goals, including income, sales, costs, P&L management, etc.
• Assists with interviewing, hiring, training, and developing restaurant team members in all aspects of the business. Maintain team member performance appraisals, discipline, and termination.
• Work with team members in creating a positive guest experience and assist with guest needs as they arise per the Malnati Organization
• Schedule restaurant team members in the most efficient and cost-effective manner possible.
• Assist with implementing strategies to improve productivity and sales.
• Responsible for inventory maintenance, purchasing and receiving per the Malnati Organization
• Implement and supervise responsible and ethical cash management for the location including checking out, balancing, and making the daily cash income deposit.
• Coordinate special events, large parties, banquets, drop-off catering and carry out orders. Implements store promotions.
• Maintain sanitation and cleanliness guidelines for the location per the Malnati Organization.
• Conduct performance appraisals for various team members per the Malnati Organization.
• Monitor and maintain the high quality of service and food per the Malnati Organization.
• Supervise the repair and maintenance of the store. Report and address safety concerns.
• Provide timely feedback to supervisor regarding service failures or guest needs.
• Ensure the location is prepared based on daily business needs and set up in all areas including but not limited to tables, kitchen, food, bar, prep work, cleanliness, and staffing.
• Responsible for attending required weekly, monthly, and ad-hoc meetings.
• May delegate responsibilities with approval from their General Manager or District Manager.
• Any other responsibilities as may be assigned.

Physical Demands and Working Conditions:

• Ability to freely access all areas of the restaurant/carry out store including but not limited to dining room, kitchen, bar, office, phone area, delivery area and stock area.
• Ability to stand, reach, bend, kneel, stoop, climb and move about the facility; ability to stand approximately 90% of workday; manual dexterity.
• Ability to lift, move or handle goods throughout the location generally weighing 0-80 pounds.

Education and/or Training:

• High School Diploma or GED equivalent; bachelor’s degree a plus.
• Minimum 3-5 years restaurant experience.
• Required to read and write English, follow and assign verbal and written instructions and use math.
• Training in all aspects of the restaurant/carry out including waiting tables, prep work, steam, and pizza.
• Must have thorough knowledge of Company products, services, policies, and procedures.
• Ability to speak Spanish a plus.