What are the responsibilities and job description for the Lead Customer Service Coordinator position at Lovelace Health System, Inc.?
Overview
Responsibilities
Qualifications
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Join our team as a day shift, full-time, Call Center Customer Service Coordinator Lead in Albuquerque, NM.
Fulfilling your purpose begins here:
People First, Always. Here's how we take care of our people:
- Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.
Your team is bigger than your department:
- Lovelace Medical Center is an acute care hospital, with 263 licensed beds, providing comprehensive care, including around-the-clock emergency care, surgical services, non-invasive robotic spine surgery, stroke care, radiology and oncology services.
- We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities
- Leads and oversees the daily duties of assigned staff within a designated department.
- Provides guidance and training to assigned staff responsible for admitting, registering, scheduling and verifying patient insurance policies.
- Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
- Adheres to policies, procedures and regulations to ensure compliance and patient safety.
Qualifications
Job Requirements
- High School Diploma or GED equivalent
- Two (2) years of directly related experience
Preferred Job Requirements
- Associate's Degree in related field of study
- Medical Office Experience
- Medical Terminology
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Customer Service Coordinator / CSC
Lovelace Medical Group Westside Irving -
Albuquerque, NM
