What are the responsibilities and job description for the Customer Service Coordinator / CSC position at Lovelace Health System?
Overview
Join our team as a PRN Urgent Care Customer Service Coordinator (CSC) in Albuquerque, NM.
Fulfilling your purpose begins here:
People First, Always. Here’s how we take care of our people:
Job Requirements:
Join our team as a PRN Urgent Care Customer Service Coordinator (CSC) in Albuquerque, NM.
Fulfilling your purpose begins here:
People First, Always. Here’s how we take care of our people:
- Competitive salaries, support teams and growth opportunities.
- Lovelace Medical Group is a multispecialty provider group which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care.
- We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
- Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.
- Handles customer account transactions, provides customer assistance and performs and/or oversees cashiering operations. Accurate documentation of posted payment or payment arrangements.
- Reconciles daily cash drawer in accordance to cash balance policy and procedure. Accurate completion of mini cash report to include minimal posting errors.
- Completes assigned work queues to ensure timely completion of accounts for billing.
- Adheres to policies, procedures and regulations to ensure patient safety and regulations. Must attend mandatory meetings and provide constructive recommendations for areas of improvement.
- Takes ownership of assignments and other duties as assigned or requested.
- Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.
- Cooperates and interacts with superiors, peers, other departments, and all customer groups demonstrating our commitment to service to include LHS behavioral standards.
Job Requirements:
- High School Diploma or GED
- Medical terminology
- One (1) year of previously related experience
- Associate's Degree in related field of study
- Previous medical office experience
- Heart Saver