What are the responsibilities and job description for the Desktop Support Tech II position at Lovelace Health System, Inc.?
Join our Lovelace Shared Services team as a variable shift, full time IT Desktop Support Tech II!
This full-time job is located with Lovelace Shared Services, organizational support departments for all Lovelace facilities including Coding, Finance, Health Information Management, Revenue Cycle, Marketing, and the Resource Team. We are dedicated to exceeding our customers' expectations in every way.
A Desktop Services Technician provides support and quality service to X staff by installing, inspecting, maintaining, troubleshooting and repairing personal computers, peripherals, network printers, and other technology devices.
Responsibilities
Demonstrate sound judgment, patience and maintain a professional demeanor at all times Ability to work in a busy and stressful environment Organizational skills and the ability to prioritize Computer skills: Word, Excel, Outlook, Windows operating systems and Electronic medical records software and 3rd party healthcare applications Experience working in IT Communication closets and supporting infrastructure hardware Strong interpersonal verbal and written communication skills Creativity, problem analysis and decision making Ability to work varied shifts
- Serves as an initial point of contact for desktop related customer service Issues
- Leads desktop team IT and Hospital projects
- Resolve end user issues in a timely manner
- Perform on-site analysis, diagnosis, and resolution of complex desktop,
- problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
- Works with vendor support contacts to resolve technical problems with desktop
- Works with home office support, Help Desk, and applications staff as appropriate to determine and resolve problems received from clients
- Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
- Connects users to networks and provides required training in facilities and applications
- Monitors ticketing system and completes tickets in a timely manner.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity
- Assists in the customization and adaptation of existing programs to meet users' requirements.
- Assists in maintaining LAN/WAN records, wireless access issues and, as appropriate, telephone systems.
- Provide regular maintenance of IT communications closets which includes replacing failed equipment and assisting vendors and corporate teams with upgrades
- Responsible for all IT products in all conference rooms and training rooms
- Work with Biomed to troubleshoot IT issues related to medical equipment
Qualifications
Experience
Must have a minimum of 5 years of progressive experience in a desktop support role Experience in a Healthcare environment a plus.
Must be familiar with MS applications
Experience with Microsoft's SCCM (System Center Configuration Manager) is a plus Performs other duties as required to meet departmental and organizational objectives Experience with VDI's a plus Certifications (A , MCP) a plus Basic support of application and database servers a plus
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
