What are the responsibilities and job description for the IT Support Tech 2 position at unm?
The IT Support Tech 2 will be an essential field support technician capable of performing basic application support and performing workstation and mobile device support, inventory tasks. Consistent with UNM’s tiered support model, the position fields ISS-specific service requests presented at the support desk and through UNM’s Customer Support Systems such as TMA and Help.UNM/Cherwell.
The Support Technician is an area-specific field agent and is expected to resolve or escalate a range of requests for a number of departments including but not limited to Planning, Design and Construction and Facilities Management. This position will also play an integral role in spearheading increased adoption of Cherwell as a service request management tool.
The successful applicant will have experience working with a range of client technologies as well as a thorough understanding of IT service management principals and exceptional communication skills. They will also have expertise managing area-specific applications and device inventory best practices and solutions.