What are the responsibilities and job description for the Desktop Support Tech II position at Lovelace Medical Center?
Overview
Join our team as a day shift, full-time, IT Desktop Support Technician II in Albuquerque, NM.
Fulfilling your purpose begins here:
People First, Always. Here’s how we take care of our people:
- Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.
Your team is bigger than your department:
- Lovelace Health System includes six hospitals, 51 health care clinics and seven outpatient therapy clinics, with 619 inpatient beds and employs a team of more than 3,400, including more than 263 health care providers.
- We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities
- Provide accurate, timely, and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity.
- Perform restorative and maintenance actions either remotely or at the end user’s location to resolve problems troubleshooting and technical skills.
- Perform general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise.
Qualifications
Job Requirements:
- Must have a minimum of 5 years of progressive experience in a desktop support role Experience in a Healthcare environment a plus
Experience with Windows 2000 Server and Active Directory
Microsoft Exchange Server 2000 Administration Skills
Hardware knowledge and experience in installing and replacing computer peripherals
Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office 2000, Exchange 2000, Active Directory, WINS, DNS and DHCP
- High school diploma or GED
- MCP certification
- A certification
Preferred Job Requirements:
- Associates’ degree in Information Systems / Computer Science or equivalent technical training