What are the responsibilities and job description for the Patient Accounts Representative position at Lowell Community Health Center?
Brief Description
Lowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization. Our programs have been recognized as national models and LCHC was named one of the top five health centers in the nation for excellence in cultural competency. With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.
Summary:
Responsible for all aspects of billing. Performs a variety of tasks related to the detail of patient accounts receivable. Deals with questions and requests for detailed information related to billings from patients, third party insurance carriers, guarantors, doctors’ lawyers, and others, over the phone or by letter correspondence. Processes all bills for services rendered to patients.
Essential Duties and Responsibilities:
Flexible work and remote-friendly 40-hour position. The employee may be expected to work on the site part of the week. Daily interaction with other members of the organization and immediate supervisor is expected to include but not limited to phone, video, virtual meetings, and training.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
#INDLC
Lowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization. Our programs have been recognized as national models and LCHC was named one of the top five health centers in the nation for excellence in cultural competency. With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.
Summary:
Responsible for all aspects of billing. Performs a variety of tasks related to the detail of patient accounts receivable. Deals with questions and requests for detailed information related to billings from patients, third party insurance carriers, guarantors, doctors’ lawyers, and others, over the phone or by letter correspondence. Processes all bills for services rendered to patients.
Essential Duties and Responsibilities:
- Accurately Reviewing claims for coding, process and manage in a timely manner.
- Review patient accounts to identify delinquent and due accounts.
- Coordinate with insurance companies to resolve payment problems and reimbursement issues.
- Insurance verification via phone and/or clearinghouse.
- Collect and post patient and insurance payments.
- Charge entry and payment processing.
- Response to inquiries concerning account balance, third party payments, from patients, lawyers, and/or third-party payers in a timely manner.
- Keeps up to date statuses and regulations that could affect the collection.
- Effectively navigate insurance portal and EMR system.
- Works with physicians or health care professionals if patient information is unclear to accurately process a service rendered.
- Brings any unusual occurrence to the attention of the Director of Patient Accounts or Patient Accounts Senior Leader.
- Perform any other duties as may be assigned.
- Billing and collections in a health system or medical billing certificate is preferred.
- Must have good computer skills.
Flexible work and remote-friendly 40-hour position. The employee may be expected to work on the site part of the week. Daily interaction with other members of the organization and immediate supervisor is expected to include but not limited to phone, video, virtual meetings, and training.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
#INDLC