Assistant Community Manager - Park Terrace

Join a dynamic organization, we are quickly expanding and growing!

Our ideal candidate has LIHTC/ Tax Credit and Market experience, exceptional oral and written communication skills, and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our residents. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Key Accountabilities

Resident Relations Customer Service

• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out.
• Implement system for providing all necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints.
• Serve as advocate for residents by effectively communicating concerns to senior leadership.
• Function as a resource center for residents on all things that affect and may disturb their community-living experience.
• Responsible for all resident events and retention programs
• Refer residents as necessary to appropriate services and agencies that offer assistance.
• Maintain a secured confidential file for each resident

Fiduciary

• At all times, must understand the current financial health of assigned community by regularly reviewing community budget comparison.
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue.
• Manage and execute all budgets, rent rolls, projections and occupancy goals.
• Implement a system to achieve 0% rent delinquency.
• Prepare and produce monthly reports and financials in an accurate and timely fashion.
• With Regional Manager, prepare Property Annual Operating Budget
• Prepare and submit subsidy vouchers (when applicable)
• Oversee large capital projects and communicate between multiple departments (when applicable)

Staff Leadership

• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
• Coordinate and oversee on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property.
• Promote high-performing team execution through regular feedback, training and development.
• Empower collaboration and inclusivity, building trust and transparency.
• Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners and team members.
• Regularly assess employee performance through on-the-spot feedback and the performance review process
• Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations.
• Respond to any team member concern, maintenance condition, resident problem, breach of security, and/or emergency.
• Create and supervise the schedules of all personnel to ensure maximum, operational efficiency.
• Ensure the community's curb appeal is immaculate at all times.

Adherence to Property Management Rules, Regulations and Guidelines

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
• Meet compliance and eligibility requirements as established by the appropriate local, state and/or federal agencies.
• Ensure proper procedures are followed as detailed in the employee and management handbooks.
• Respond to any potential housing violations and liability concerns regarding the community.
• Seek approval and guidance of Regional Manager within specified parameters.

Physical Demands & Working Conditions

• The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking
• Travel within the region and to other business offices and events via airline, trains and automobiles
• Repetitive use of computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

Qualifications

• 5-7 years of experience in the property management industry
• 2 years of experience as a community/property manager
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC Tax Credit highly desired
• Strong interpersonal, verbal and written communication skills
• Capacity to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance
• Ability to identify and track relevant community metrics.
• Excellent verbal communication skills
• Excellent writing skills
• Attention to detail and ability to multitask.

BENEFITS

How LSA Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.

Diversity & Inclusion

LSA is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of LSA’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part our culture, our reputation and our achievements. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

• Respectful communication and cooperation between all employees.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.
• Employer and employee contributions to the communities we serve to promote a greater understanding and respect for the diversity.

#INDCM

Job Type: Full-time

Pay: $43,000.00 - $46,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Experience:

• Property management: 5 years (Required)
• Fair Housing regulations, LIHTC: 5 years (Required)
• Yardi: 3 years (Required)
• Community Manager: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• High Point, NC: Relocate before starting work (Required)

Work Location: In person

Salary : $43,000 - $46,000