Recertification Specialist

JOB TITLE: Recertification Specialist

DEPARTMENT: Property Management

REPORTS TO: Community Manager

FLSA STATUS: Non-Exempt

• Tax Credit experience required

COMPANY SUMMARY:

LSA Management is an innovative new property management firm combining the expertise and passion of Laurel Street and Avanath Capital. As partners in this exciting new venture, Avanath brings its national experience in property operations together with Laurel Street’s expertise in developing and preserving multifamily communities. LSA has a long-term owner’s focus on quality and impact providing a unique opportunity to add value for residents, team members, and partners. LSA strives to provide best-in-class property management for apartment communities across the Southeast. Headquartered in Charlotte, LSA Management provides property management services for all Laurel Street communities as well as Avanath’s communities in Georgia and North Carolina. In 2023, this includes 3,000 units in Georgia, North Carolina, and Virginia. By 2030, LSA Management expects to have a management portfolio of over 10,000 units.

Laurel Street is a mixed-income housing developer and owner headquartered in Charlotte, North Carolina with a development portfolio of nearly 5,000 units across the Southeast. Our portfolio includes a mix of Low-Income Housing Tax Credit communities and workforce housing developments that serve middle income and market rate households. Avanath is a vertically integrated owner, operator, and investment fund manager of over $3.5 billion in assets. Avanath is based in Irvine, California and manages over 18,000 units. Both organizations are deeply committed to providing best in class housing opportunities for families of all income levels.

POSITION SUMMARY:

• Tax Credit experience required

This role is responsible for recertifying all residents annually per state regulations and maintaining positive resident relations within the community. There is no “I” in team for you. You are an active listener and understand that your participation and support are integral to the success of LSA, ensuring that each prospect and resident feels seen, heard and valued.

EXPECTATIONS FOR ALL EMPLOYEES

Supports the organization's values and culture by supporting and encouraging collaboration, innovation, excellence, and commitment to the communities we serve, and meeting the owner's goals and objectives.

QUALIFICATIONS:

· Passion for providing exceptional customer service.

· Strong knowledge of fair housing regulations

· Strong knowledge of LIHTC and public housing regulations

· 2 year of sales and/or customer relations’ experience

· Leasing experience not required, but preferred.

· Thrives in a fast-paced environment.

· Flexible schedule that may include evenings and weekends.

· Solid computer knowledge, Windows (Word, Excel,) internet and e-mail

· Valid Driver’s License

· Working knowledge of Yardi Voyager Property Management software

ESSENTIAL DUTIES AND RESPONSIBILITIES

· CUSTOMER SERVICE - At all times, regardless, provides outstanding customer service.

Greet and qualify all prospects.

o Record all telephone and in-person visits on guest cards.

o Inspect models and available “market ready”, communicate related service needs to Community Manager.

o Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.

o Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

o Update availability report, process applications for approvals.

o Ensure apartment is ready for resident to move-in on agreed date.

o Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help the prospect, refer them to sister communities to meet prospect’s needs.

o Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.

o Assist in monitoring renewals. Distribute and follow-up on renewal notices.

· ADMINISTRATIVE-

o Accept rental payments.

o Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis.

o Maintain current resident files.

o Distribute all company or community-issued notices.

o Maintain accurate monthly commission records on leases and renewals for bonus purposes.

o Assist management team with other various tasks as required.

o Consistently implement policies of the community

· RESIDENT RETENTION-

o Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.

o Quickly complete maintenance service request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

o Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.

o Maintain open communication with Community Manager and Maintenance Supervisor.

o Contribute to cleanliness and curb appeal of the community on a continuing basis.

o Assist in planning resident events. Attend events and participate as host for any event as directed by the Community Manager.

· NEIGHBORHOOD MARKETING-

o Participate in outreach marketing activities on a regular basis to obtain prospective residents.

o Advise residents of referral concessions (if permitted).

o Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.

o Distribute newsletters, pamphlets, flyers, etc.

o Conduct market surveys and shop competitive communities.

o Adherence to Property Management Rules, Regulations and Guidelines

o Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry

o Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.

o Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.

· PHYSICAL DEMANDS & WORKING CONDITIONS-

o Driving/Traveling Requirements

o Occasionally need to utilize personal transportation to inspect apartment community and surrounding neighborhood, make trips to the back and visit the corporate office.

o In some cases, the leasing consultants will need to operate a property golf cart to show residences to potential customers.

o Must have valid driver’s license and automobile insurance.

DIVERSITY & INCLUSION- LSA is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion.

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of LSA’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part our culture, our reputation and our achievements.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

• Respectful communication and cooperation between all employees.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.
• Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

#INDVarick

Job Type: Full-time

Pay: $19.55 - $23.55 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Charlotte, NC: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $24