Maintenance Supervisor

JOB SUMMARY

The Assistant Property Manager reports to and is responsible for assisting the Property Manager. Primary responsibilities include operational goals, generating satisfactory cash flow, customer service with current and prospective residents; leasing apartments; office management, and support.

DUTIES/RESPONSIBILITIES

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  In the absence of the Property Manager, the Assistant Property Manager oversees the office and shall become responsible for all funds pertaining to the property and must ensure daily bank deposits are made.

• Supports, coordinates, and facilitates leasing, resident retention, concessions, and customer service activities.
• Performs leasing of units, including generating traffic and responding to telephone and internet inquiries.
• Interacts with prospective residents by providing tours, qualifying prospects, and closing sales by obtaining rental applications and deposits.
• Negotiates new leases and renewals per specifications of the property owner and Property Manager. Maintains resident files. Ensures timely move-in for new residents.
• Always displays a friendly and courteous attitude towards residents, clients, and guests. Maintains and promotes a positive attitude with other employees. Contributes and acts as a team player.
• Provides satisfactory results to current residents regarding maintenance requests, resident call-backs to check on maintenance work performed, assists with ordering parts, supplies, and services within budget. Returns after-hour calls duties as required.

• Collects rent from residents and posts into RealPage OneSite.

• Gathers information and completes reports in a timely manner, including computation reports, move-out reports, vacancy reports, traffic reports, market surveys, and weekly activity reports.
• Contacts delinquent residents and communicates late notices and eviction notices. Adheres to company policies and procedures if rent is not received within a specified period.

• Distributes renewal notices to current residents.
• Assists with resolving resident issues and complaints.

• Assists with planning and attends social and other community events for residents.
• Ensures adherence to policies and safety rules; complies with policies for reporting incidents.
• May inspect vacated units to assess needed repairs and replacement. Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and ensure quality property aesthetics.

• Completes paperwork and follows processes for households with rental assistance vouchers, when applicable.
• Process purchase orders and invoices and send them to accounting.
• Always display a friendly and courteous attitude with other employees. Never confronts a supervisor or other employee in front of residents.

• Performs other job duties as assigned by the Property Manager or operations to meet the needs of the business.

SKILLS/ABILITIES

• Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.

• Sales knowledge, skills, and ability to sell products and services to existing customers.
• Generates traffic for prospective residents, makes appointments with prospects, qualifies prospects, and sells them on the merit of the property to close the lease.
• Processes lease applications and all paperwork associated with generating a lease.
• Customer service and conflict resolutions skills to overcome objections and resolve issues.
• Knowledge of general bookkeeping, accounting practices, and property management business procedures.
• Organizational skills to maintain records and schedules.
• Skill and ability to communicate verbally, clearly, concisely, and in writing.
• Proficiency with Microsoft Office applications (MS Word, Excel, Outlook, and PowerPoint). Ability to learn and operate RealPage OneSite.
• Ability to maintain confidentiality and maintain appropriate discretion.

ADMINISTRATIVE REQUIREMENTS

• Ensures adherence to policies and safety rules; complies with policies for reporting incidents.
• Adheres to a varied work schedule, including weekends and some holidays, as required due to business necessity.
• Attends and participates in training programs and events.
• Performs other related duties as assigned to meet the needs of the business.
• Assists with marketing efforts in the community to promote positive awareness of the property and increase the traffic of prospective residents.
• Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.

EDUCATION AND EXPERIENCE

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  High school diploma/GED; or two to three years related experience in property management, leasing, and/or hospitality or related experience in the customer service industry, sales/marketing, or an equivalent combination of education and experience.
• Experience in customer service, sales, and/or leasing required.