Technician -Field Service

Job Summary: Responsible for traveling to customer sites to perform a variety of services including inspection, preventative maintenance, and repair work, on a wide range of heavy equipment.

Essential Duties:

• Conduct on-site equipment inspections and maintenance at customer locations.
• Diagnose and troubleshoot equipment issues in the field and perform necessary repairs.
• Collaborate with Service Manager to schedule and prioritize field service calls.
• Maintain accurate records of service activities, including work performed, parts used, and time spent.
• Builds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributor
• Follow all safety protocols and maintain a safe work environment while working in the field.
• Maintain remote parts inventory.
• Willingness for overnight travel including some multi-day events.
• Willing to take an active role in acquiring new business opportunities in AOR
• Act as ambassador of the company with customers

Essential Qualifications:

• Minimum 3 years working in a full-time technician/mechanic role on heavy duty chassis.

• Valid driver’s license with acceptable driving record

• Hydraulic, pneumatic, and electrical experience

• Welding/cutting torch experience

• Excellent skills in communication, interpersonal, organizational and attention to detail

• Working usage of MS Office Suite and the ability to learn new technologies quickly.

• This role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirement.

Desirable Qualifications:

• Direct industry experience

• Class B CDL

ADA Requirements:

• Typically sits, grasp items and performs keyboarding for frequent operation of a computer

• Stand, walk, bend, reach or otherwise move about regularly

• Lift, move, or otherwise transfer items up to 40 lbs occasionally, >20 lbs frequently

• Occasional exposure to typical machine shop physical hazards

• Travel by air or car occasionally

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)