What are the responsibilities and job description for the Technician -Field Service position at MacQueen?
Job Details
Description
Essential Duties:
MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Description
Essential Duties:
- Conduct on-site equipment inspections and maintenance at customer locations.
- Diagnose and troubleshoot equipment issues in the field and perform necessary repairs.
- Collaborate with Service Manager to schedule and prioritize field service calls.
- Maintain accurate records of service activities, including work performed, parts used, and time spent.
- Builds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributor
- Follow all safety protocols and maintain a safe work environment while working in the field.
- Maintain remote parts inventory.
- Willingness for overnight travel including some multi-day events.
- Willing to take an active role in acquiring new business opportunities in AOR
- Act as ambassador of the company with customers
- Minimum 3 years working in a full-time technician/mechanic role on heavy duty chassis.
- Valid driver’s license with acceptable driving record
- Hydraulic, pneumatic, and electrical experience
- Welding/cutting torch experience
- Excellent skills in communication, interpersonal, organizational and attention to detail
- Working usage of MS Office Suite and the ability to learn new technologies quickly.
- This role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirement.
- Direct industry experience
- Class B CDL
- Typically sits, grasp items and performs keyboarding for frequent operation of a computer
- Stand, walk, bend, reach or otherwise move about regularly
- Lift, move, or otherwise transfer items up to 40 lbs occasionally, >20 lbs frequently
- Occasional exposure to typical machine shop physical hazards
- Travel by air or car occasionally
MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test.
Qualifications
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Skills
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Behaviors
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Motivations
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Education
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0">
0" style="display: none;">
Experience
0">
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0" style="display: none;">
Licenses & Certifications
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
