What are the responsibilities and job description for the Parking Enforcement Leadworker position at Madison, City of (WI)?
RE-ANNOUNCEMENT*
*This position is being re-announced due to a limited pool of candidates.
Previously submitted applications will remain under consideration.
Prior applicants need not reapply.
Parking Enforcement Activities
- Interpret and enforce all parking regulations throughout the City.
- Issue parking citations to vehicles and/or engage in related informational efforts to achieve compliance.
- Facilitate towing services and communicate/coordinate with property owner/operator liaison as required.
- Assist with investigations related to fraudulent use of disabled parking identification tags/permits; identify possible suspect/suspect vehicles.
- Respond to radio dispatch calls regarding parking violations and parking complaints.
- Assist with planning and enforcement of special events, snow emergencies, and alternate side parking.
Public Relations
- Assist the general public in locating stolen, towed, or lost vehicles.
- Respond to parking enforcement needs of construction/residents/commuters in order to maintain the safe flow of traffic and pedestrians.
- Work as a liaison with other agencies to resolve parking related issues.
- Respond to issues, concerns, and resident complaints related to Parking Enforcement.
- Provide public information/clarification regarding parking ordinances and polices of the City and Division.
Leadership
- Assist with redeploying resources to increase effectiveness of operations.
- Resolve parking concerns/questions for Parking Enforcement staff.
- Participate in the coordination of regular beat and vacation picks for all Parking Enforcement Officers, including providing input on staffing levels, routes, and shifts.
- Assist with training of new hires.
- Assist with daily briefings for staff and prepare related documentation, including making schedule/assignment modifications required to respond to unanticipated absences.
Maintenance
- Assist with maintaining inventory of Parking Enforcement vehicles.
- Maintain City of Madison vehicles used for daily assignments (check oil, gas, etc.).
- Report vehicle mechanical problems promptly to ensure safe operation of assigned vehicles.
- Assist with managing and maintaining information in the Parking Enforcement Management software, systems, and related equipment.
- Assist with managing and maintaining technological equipment (smartphones, computers, printers, radios, etc.).
Miscellaneous
- Assist with administrative duties in the office (answering phones, letters, emails, etc.).
- Assist with payroll for Parking Enforcement staff, including Telestaff entries and approvals.
- Assist with and support any Parking Division or Transportation Department initiatives.
Perform other duties as assigned.
One (1) year of responsible parking enforcement experience comparable to that gained as a Parking Enforcement Officer with the City of Madison; AND
Six (6) months of experience applying leadership principles (e.g., directing or supervising the work of other staff and/or volunteers, or training, mentoring or coaching) or completion of the City of Madison’s Leadership Development Program.
-OR-
Three (3) years of experience with the following:
Enforcement of policies, procedures, and practices in accordance with municipal, state or federal laws and regulations
Computer software applicable to the duties of the position, such as Microsoft Outlook, Word, Excel, and SharePoint or similar email, word processing, spreadsheet, or document management applications; AND
Six (6) months of experience applying leadership principles (e.g., directing or supervising the work of other staff and/or volunteers, or training, mentoring or coaching) or City of Madison’s Leadership Development Program.
Familiarity with the following:
Geography of Madison, WI and/or principles of effectively and efficiently navigating mid-size and large cities, including the use of physical maps and GPS
Principles of customer contact and/or customer service
Other combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills and abilities necessary to perform the duties of this position will also be considered.
- Possession of a valid driver's license.
- Ability to work a flexible schedule including days, evening, and night shifts, as well as Special Events.
Physical Requirements:
- Ability to work outdoors in all types of weather at various times of day and night while driving, walking, standing, and performing repetitive arm movements when marking vehicles.
- Ability to frequently get in and out of vehicles.
- Ability to walk extended distances, up to 10 miles on a given shift, in all types of weather, when enforcing parking.
- Ability to carry materials weighing up to 20 pounds and may have to bend, lift, reach, and pound signs as necessary.
- Ability to learn to operate a right hand drive vehicle.
- Ability to learn to use a two-way radio, computerized hand-held ticket-writer, and other related equipment.
*Payroll title is Field Service Leadworker 1 - Water
Salary : $69,253