What are the responsibilities and job description for the Four65 Host position at MADISONS AT OLD EDWARDS INN LLC?
The Four65 Host/Hostess ensures a smooth greeting process at the Four65 Bistro. This is including set-up for service, greeting guests, ensuring an effective seating process and great customer service. The Host will report to the Manager.
Responsibilities
- Ensure all tables are properly set prior to seating guests
- Maintaining seating chart on our seating system
- Ensuring table revenue is maximized
- Greet and seat properly and issue the menus correctly
- Answering phones and taking reservations, always following the correct procedures
- Organize and maintaining a clean, presentable greeting podium
- Ensuring menus are clean and prepared before every shift
- Be familiar with all Old Edwards properties, hours of operations and their locations
- Must have attention to details to ensure the restaurant and the host area look inviting for our guests
- Basic knowledge of food and beverage operations
- Excellent communication and guest relation skills in English
- The ability to work well with a large group of people in a team environment
- Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
- Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
- Ability to work a flexible schedule including nights, days, weekends, and holidays
- Essential duties require extended periods of standing and walking as well as frequent reaching and kneeling, pushing, pulling, carrying, lifting and moving objects 50 lbs. or more.
- Duties are performed in both indoor and outdoor settings