13-100 Resident Assistant - SC/ San Bernardino Hospitality House

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

Under the general supervision of the Assistant Program Manager, a Resident Assistant monitors activity of Residents in the facility; maintains security and safety of all Residents; and provides assistance to homeless families in support of resolution of homelessness. A Resident Assistant is also a key person in screening shelter calls, receiving donations, engaging with volunteers, preparing meals, and making appropriate referrals to both residents and non-residents.

Essential Functions

• Oversee facility ensuring that safety precautions are always observed; conducts facility security check regularly during assigned shifts.
• Reinforce policies/expectations for clients living in facility.
• Complete and maintain facility incident reports, as directed and per policy.
• Answer and screen incoming calls to provide appropriate transfer to staff, resources, or referrals.
• Assists guests who may visit the facility.
• Maintain activity log during each shift with full documentation of time, names, and brief details of activity pertaining to facility operations and program while on duty.
• Complete preliminary intake and interview forms during shifts as required or directed by Case Manager.
• Update statistical data if a resident enters or exits program.
• Provide written and verbal feedback to appropriate staff regarding anything which may positively or negatively impact a Residents resolution of homelessness or wellbeing.
• Remain available to assist Residents with questions and requests.
• Oversee Residents in accomplishing house duties, provide necessary supplies and verify that duties have been completed.
• Provide Residents with support or essential items as needed and document assistance.
• Provide or prepare meals when required.
• Maintain cleanliness of facility during shift and complete preparation of vacant rooms for incoming residents.
• Ensure all facility supplies are properly stored.
• Perform standard screenings for substance use or harmful behaviors and make necessary reports regarding welfare or safety as per policy.
• Conduct proper transfer of information to Case Manager in a timely manner.
• Provide transportation to residents when necessary.
• Maintain confidentiality and social service code of ethics.
• Maintain safe and sacred boundaries with program participants and staff members.
• Perform all other duties as assigned related to your scope of work to include responsibilities at various locations within San Bernardino area administration.

Working Conditions

• Ability to speak, sit, walk, stand, bend, climb, kneel, and twist on an intermittent basis; to grasp, reach, handle, finger, push or pull objects. Ability to lift up to 20 lbs., or more with assistance. Ability to operate a motor vehicle in daylight, darkness, or in inclement weather conditions.

Minimum Qualifications

• Completion of a High School Level Education or GED
• Experience working with individuals who are in recovery, specifically those that have completed The Salvation Army’s Adult Rehabilitation program.
• A minimum of one year working in recovery services/social services/human services.
• Experience working with people at varying stages of recovery from substance abuse and different levels of metal health.
• Experience deescalating conflict.
• Experience operating general office equipment to include computers.
• Experience with Microsoft Office programs preferred.
• Must be able to pass a complete and satisfactory background check.
• Ability to drive and maintain a valid Class C California Driver’s License, pass a TSA Driving Test and maintain a clean MVR.
• Current CPR Certificate and First Aide Certificate preferred.

Skills, Knowledge, & Abilities

• Able to handle crisis/emergency situations.
• Able to communicate effectively with residents and be appropriately assertive.
• Computer literate with a working knowledge of Microsoft Word and Excel.
• Ability to email, fax, operate copy/print/scan machine.
• Ability to work harmoniously and professionally with Officers, supervisors, coworkers, residents, and the public.
• Excellent problem-solving skills.
• High ethics and integrity as per Social Service Code of ethics.
• Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.
• Able to complete Decision Driving, PTM & Sexual harassment Trainings within 30 days of hire.