Front Desk Agent

About Our Organization:
Main Street Management, LLC. is comprised of the Hampton Inn, Fairfield Inn, Springhill Suites, and Tru by Hilton! We are dedicated to providing the finest quality of service, convenience, and comfort for our guests. We believe that our guests come first, and we want to make every effort to convey that message to each and every staff member at the Springhill Suites, Fairfield Inn, Hampton Inn and Tru by Hilton. Our primary goal is to make sure that our guests are satisfied with our services and accommodations. We believe that it is very important that our guests know that we care about their well-being when they visit us. Service is the key to our operation, and we want to make sure that we exceed our guests’ anticipations that will keep their patronage for many years. The success of our hotel is based on the continued efforts of our personnel.

Main Street Management, LLC. is committed to promoting and maintaining a safe and healthy workplace for all employees as well as guests visiting our hotels. We are dedicated to reducing injuries and accidents. We will achieve this by providing high-quality training to educate managers, supervisors, and employees. We require all employees to take responsibility and ownership for safety and the prevention of accidents. Management is dedicated to providing the structure, direction, training, and education necessary for our employees to meet success in their positions.

Position Duties:
- Ability to commit to an organizational culture where exceptional guest service is the #1 priority.
- Ability to maintain a guest comes 1st attitude.
- Ability to take, record, and cancel reservations by phone and in person efficiently and effectively.
- Ability to assist guests with checking in and out while maintaining guest service standards.
- Ability to assist with scheduling wake up calls and courtesy callbacks.
- Ability to maintain composure during high volume and high stress situations.
- Ability to take care of housekeeping and maintenance jobs for guests when housekeeping & maintenance personnel have left for the day.
- Ability to verify daily printout listing guest arrivals, departures, guest’s folios, and all other necessary functions.
- Ability to have knowledge of hotel including services, features, amenities, local attractions, and restaurants.
- Ability to maintain accurate records during your shift and have knowledge of reward and frequent traveler programs.
- Ability to answer telephone (within three [3] rings & follow script) in a courteous and professional manner.
- Ability to perform all aspects of front desk operations; record all information reporting unusual occurrences or requests to manager immediately. Use passwords with discretion and always log off workstation when leaving area.
- Ability to report to work on time and as scheduled.
- Ability to be in proper and clean uniform, including nametag. Personal appearance and grooming must conform to our organizational dress code.
- Ability to have a thorough knowledge of all emergency procedures and how to follow the steps.
- Ability to be mindful of the safety and security of the property and guests and actively work to mitigate safety and security concerns.
- Ability to keep front desk, back office, lobby and all public areas clean at all times. Keep coffee, tea and water filled, at all times, in breakfast area. Fold linens as needed. Maintain clean environment for hotel guests.
- Ability to coordinate with other departments in the hotel.

- Ability to interact with guest for guest feedback and maintaining high customer satisfaction scores.
- Ability to perform all other duties as assigned.

Education/Skills/Experience- Applicants should:
- Possess a high school degree or general equivalent.
- Have excellent customer service skills.
- Exhibit creativity, reliability, resourcefulness, and trustworthiness.
- Exhibit a friendly, out-going, open-minded, and engaging personality.
- Be a team player.
- Exhibit strong time management, communication, and organizational skills.
- Have the ability to receive feedback and take action when appropriate.
- Have the ability to use a computer and common office equipment.
- Ability to maintain the confidentiality of the guests at our properties.

Physical Demands:
- Have the ability to lift/pull 40 pounds.
- Have the ability to sit and crouch.
- Have the ability to stand for prolonged periods of time.
- Have the ability to use stairs.
- Have reliable transportation to work.

EEO:
Main Street Management, LLC. is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category that is protected under federal, state, and/or local law.

Job Type: Part-time

Pay: $14.50 - $16.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend

Work setting:

• In-person
• Resort

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Grand Junction, CO 81501: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16