What are the responsibilities and job description for the Dispatcher position at Mainstream Electric, Heating, Cooling, & Plumbing?
-Do you want to be a part of something bigger than just a job?
-Are you a top revenue producer?
-Do you want to work at a company where you feel appreciated by co-workers and customers?
At Mainstream Electric, Heating, Cooling, and Plumbing, we keep on growing because we only hire the best, and our customers love us for it; our BBB A rating is no accident! We’ve been at this for over 20 years here in the Spokane/CDA area, you’ve probably seen our trucks and our ads. We want team members who are committed to solving problems for our clients, doing the job right, and standing by their work 100%.
Mainstream is growing and we are looking for outstanding Inside Salesmen to join our team!
What we offer:
Medical, Dental & Vision Insurance -- we pay 100% of your health insurance premiums.
Retirement Saving: We’ll help you set up a 401(k) with a 4% company match.
Brand New Company IPhone X, Ipad, and dry fit uniforms fully paid for by the company.
We keep you working full-time, even through the slow seasons. We’ve never had a lay off!
6 paid vacation days, 1 hour of Paid Time Off (PTO) every 40 hours worked the first year (52 hours). Second year: 1 hour PTO every 30 hours worked. Third year: every 20 hours worked.
Company parties are often, completely paid for by the company. Recently we had a company cruise at Coeur D’alene lake and have a 70s themed party planned soon! (beverage and food included, of course)
Ongoing Professional and Personal Development Training Opportunities: both in-house and across the country.
A Great Mainstream Dispatcher
Dispatches for profit
Evaluate all client calls and assign the best possible technician to each call
Relay accurate information to technicians, ensuring prompt & quality customer experiences
Record the results of each service call and create report summaries for service managers
Be professional and establish customer rapport, encouraging repeat business
Respond to customer requests, resolving issues and promoting the Mainstream brand
Update customers throughout the day on the technician’s progress
A Mainstream Dispatcher MUST:
Must have at least 2 years of experience in dispatching
Have advanced Customer Service Skills
Strong organizational and communication skills
Ability to Multi-task
Experience using Microsoft Outlook and vendor management systems
Geographical knowledge of service area or map reading skills
Knowledge of industry is recommended, but not required
If you can achieve the above and you find it fun and challenging - you have the Mainstream Spark!
Sound like a good fit? Give us a call or apply online and we’ll reach out immediately. Thank you for your time and have a wonderful day!
We are an equal opportunity employer.
Check out our website at: https://www.MainstreamHomeservices.com/