What are the responsibilities and job description for the ANIMAL CARE SPECIALIST I - Intake Coordinator position at Manatee County, FL?
Salary
$16.01 - $21.89 Hourly
Location
Bradenton, FL
Job Type
Full-Time (Hourly)
Job Number
24-00431
Department
COMMUNITY & VETERANS SERVICES
Division
ANIMAL CONTROL SHELTER OPS
Opening Date
06/14/2024
Closing Date
6/24/2024 11:59 PM Eastern
General Information
Work Location: Bishop Animal Shelter, 5718 21st Ave W, Bradenton, Florida 34209,
Work Hours: Monday -Thursday 7 am-5 pm
Plays a direct role in achieving Manatee County’s no-kill mission and goal by providing hands-on care for animals in the shelter, working with internal departments to find those animals homes wherever possible, and serving as ambassadors for county residents, volunteers, and adopters who visit the shelter. Contributes to the health, wellbeing, and general care of dogs and cats. Plays a unique role as the direct day-to-day connector between the animals in our care and our residents.
Working Conditions
Primarily animal shelter or outdoor field environment. Regularly performs moderately strenuous work in varying and adverse weather conditions, including rain, extreme heat and humidity, and long exposure to sunlight. Daily exposure to dogs, cats, and other animals of all sizes, temperaments, and medical status. High noise environment while performing certain responsibilities. Lifting and carrying equipment up to 50 pounds alone and up to 100 pounds with assistance. Periodically required to drive county vehicles as part of the duties of the job. Able to climb and descend equipment and ladders. Able to bend, stoop, crawl, and reach. Position requires visual acuity and depth perception, as well as ability to hear and identify sounds. Periodic high stress situations that may involve angry or frustrated citizens. Regularly required to work other than normal business hours including nights, holidays, and weekends.
Job Description
Essential Functions
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Assists with all aspects of the adoption process. Provide excellent customer service to visitors, volunteers, and adopters.
Positively interacts with volunteers and promotes a team environment.
Greets visitors to the shelter, answers questions, and assists visitors with their needs.
Delivers excellent, non-judgmental customer service to all visitors, adopters, fosters, and transfer partners in a friendly, informative and professional manner.
Provides basic and routine care for animals per department guidelines, including feeding, watering, and light grooming.
Supports animals with medical issues, which may include zoonotic disease, by medicating, treating, preparing special diets, observing and reporting, and assisting in the maintenance of required records.
Provides socialization, enrichment, and exercise for animals as directed. These activities include but are not limited to dog walking, training and playgroup.
Identifies behavioral issues and shares observations with team members and leaders. Follows behavior or training plans developed for specific animals.
Assist Foster Coordinator with foster appointments, supplies, return surveys and inputting information to the database.
Cleans work areas and preserves physical appearance of buildings and grounds, including scooping, raking, sweeping, mopping, and trash removal. Notes maintenance or repairs needed and reports per protocol.
Follows policies, procedures, and task lists for daily lifesaving outcome assignments, including accurate and timely communications, work completion, data entry, and recordkeeping.
Strictly adheres to established safety procedures to protect self, co-workers, and the general public.
Attends job-specific training classes as assigned by supervisor; this includes but is not limited to Defensive Dog Handling and Dogs Playing for Life.
Support Front Desk function processing adoptions, licenses, money handling and provide good customer service.
Respond to customer service in box and provide information about services provided by the facility.
Take lost & found reports and follow-up when a match has been found.
Works emergency situations (including weather and other extreme conditions) as required, including work in the Emergency Operations Center and pet friendly shelters.
Minimum Qualifications
High school diploma or equivalent.
Six (6) months' work of veterinary experience with an animal shelter or similar organization required for Intake Coordinator positions.
Strong desire to work with animals.
More
Previous customer service experience desired.
Knowledge, Skills, and Abilities:
Able to comprehend and follow oral and written instructions and complete tasks within assigned timeframes. Able to resolve routine situations and problems.
Basic knowledge and understanding of open adoption processes.
Ability to work with, leash, kennel, walk, and handle dogs, including those with health and/or behavior conditions/concerns including shyness, fearfulness, and aggression; basic ability to identify and speak to medical and behavioral characteristics of dogs.
Basic knowledge and understanding of regulatory compliance necessary to successfully perform job duties.
Basic knowledge and understanding of computer applications and software programs required to perform job duties.
Good written and verbal communication skills and interpersonal skills to be able to interact professionally and effectively with co-workers, management, adopters, volunteers, and other stakeholders. Able to engage professionally during challenging conversations and accurately educate the public.
Capable of working under close supervision.
Veterans Preference
In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.
EEO/ADA Statement
Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at 941-748-4501 x 3865.
Drug-Free Workplace
Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.
Emergency Response/Recovery Activities
All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.
Full Time Positions
Employee Assistance Program (EAP):
Employee Assistance Program (EAP):
- ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support.
- LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
- Five (5) free visits annually for employees and covered family members.
Wellbeing Benefits:
- Wellness/Health Coaches (5 Free per year)
- On-site Fitness Centers for you and your dependents with 24/7 access
- Personal Training (5 Free per year)
- Pharmacy Technician
- Group Fitness Classes
- Musculoskeletal Physical Therapy Management
- Diabetes Care Program
- Registered Dietician (5 Free per year)
- Massages with licensed therapist (small copay)
Miscellaneous Benefits:
- Workers’ Compensation
- Training/Seminars
- Premium Pay Differentials/Career Ladders
- Government employee discounts at many retailers and attractions
- Access to Manatee County Library Services (books, digital services, tools, museum passes).
Paid Time Off:
- 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
- Three (3) Personal Holidays
- Personal Sick Leave
- Family Sick Leave
- Sick Leave Bank (Donated Hours)
- Professional Medical Appointment Leave
- Bereavement Leave
- Military Leave
- Military Training Leave
- FMLA
Vacation Award: Applies to employees regulary sceduled to work 8 hours per day/40 hours per week.
Years of Service Vacation Days
0-5 16.25 daysYears of Service Vacation Days
6-10 19.50 days
11 22.75 days
- Earn an additional day of vacation every six (6) consecutive months of no sick leave.
Insurance:
- Award-winning Health Plan with deductibles as low as $0.
- Dental Insurance
- Vision Insurance
- Prescription Insurance
- Life Insurance (6 times salary at low cost)
- Long-term and Short-term Disability Insurance
Retirement:
- Florida Retirement System (FRS) with Pension Plan and Investment Plan options.
- 457b Tax Deferred and ROTH account options through Voya.
- FRS Webinars
- Free financial guidance with licensed, non-commissioned financial planner
Career Wellness:
- Professional Leadership Programs
- Instructor-Led and eLearning Training
- Premium Pay Differentials/Career Ladders
- Career Counseling
- Toastmasters
- Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance)
- Employee Recognition Programs with monetary and time-off awards
Education Benefits:
- Tuition Reimbursement eligible after six (6) months of service, including GED reimbursement.
- Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder.
- Public Safety Loan Forgiveness (PSLF)
Flexible Spending Account:
- Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.
Permanent Part Time - Benefits
Employee Assistance Program (EAP):
Miscellaneous Benefits:
Paid Time Off:
a pro-rated basis
Employee Assistance Program (EAP):
- ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support.
- LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
Miscellaneous Benefits:
- Workers’ Compensation
- Training/Seminars
- Fitness Center Access for employee only
- FRS options
- Premium Pay Differentials/Career Ladders
- Government employee discounts at many retailers and attractions
- Access to Manatee County Library Services (books, digital services, tools, museum passes).
Paid Time Off:
- 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
- Three (3) Personal Holidays
- Paid Time Off and Leaves of Absence are based on an 8 hrs./day 80/hrs.
a pro-rated basis
Salary : $16 - $22
