What are the responsibilities and job description for the Customer Service Representative II - Transit position at Manatee County, FL?
General Information
Public Works
Transit
2411 Tallevast Road Sarasota, FL 34243
Monday – Friday 8:00 – 5:00 PM
Providing quality customer service to our citizens, business owners and visitors is Manatee County Government’s top priority, and that starts with our employees. We value Accountability, Civility, and Ethics in everything we do, and we look for friendly, innovative employees who share those values.
Manatee County Public Works Department provides many of the basic services that affect the daily lives of everyone who lives, works, and plays in unincorporated Manatee County. Primarily, the department is responsible for the administration, planning, engineering, maintenance, and construction management of the County’s infrastructure.
The Customer Service Representative (CSR) II plays a key role in supporting the Paratransit Operations. CSR II provides exceptional customer service to both internal and external customers. CSR II has strong interpersonal and communication skills, allowing them to explain complex information in a clear and concise manner. CSR II collaborates with colleagues and other department staff to ensure efficient operational productivity.
Manatee County strives to be an employer of choice and most of our employees turn jobs into long term careers with great benefits.
- Comprehensive benefits package – Your Choice Manatee Health Plan
- Generous vacation/sick leave, 12 paid holidays
- Florida Retirement System (FRS)
- Tuition reimbursement
- Autonomy to grow and find your career path with supportive leadership.
Job Description
Minimum Qualifications
Required Skills
- High school graduate/equivalent.
- Minimum of three (3) years of related clerical customer service-oriented experience or two (2) years of Transit / Transportation industry related and customer service experience.
The Manatee County Board of County Commissioners offers a comprehensive benefits package to regular full-time and part-time employees. For more information about our employee benefits, which are governed by policy and subject to change, visit:
https://www.mymanatee.org/departments/human_resources/employee_benefits/
Salary : $19 - $26
