What are the responsibilities and job description for the Program Manager position at MANN+HUMMEL?
Role Summary
Job Description
Job Title: Program Manager
Location: Allen Plant - Gastonia, NC
The Program Manager will oversee and execute customer development projects, managing all commercial and program-related tasks. This role involves implementing business strategies, maintaining strong business relationships, leading internal teams, managing timelines, and overseeing customer interactions and assigned projects.
Main Tasks
Education:
Job Description
Job Title: Program Manager
Location: Allen Plant - Gastonia, NC
The Program Manager will oversee and execute customer development projects, managing all commercial and program-related tasks. This role involves implementing business strategies, maintaining strong business relationships, leading internal teams, managing timelines, and overseeing customer interactions and assigned projects.
Main Tasks
- Provide ongoing support to customers for technical issues and ensure high-quality service, including order follow-ups, customer visits, cost/revenue analysis in collaboration with project controlling, and preparing and conducting customer presentations.
- Act as a liaison between customers and M H departments for assigned programs.
- Prepare and lead price negotiations for assigned projects in partnership with the sales team.
- Support customer projects from a technical and commercial perspective, ensuring adherence to budget and deadlines throughout the project lifecycle.
- Plan and coordinate all project activities in line with the M H development process (xSEP), ensuring compliance with quality specifications.
- Define project organization and lead a cross-functional project team.
- Conduct feasibility studies with the project team.
- Analyze project risks regarding profitability, timing, technical requirements, and environmental considerations.
- Plan project resources and budget, ensuring compliance with the project timeline and budget constraints.
- Define Quality Gates and detailed time planning for the project.
- Organize kick-off meetings, regular team meetings, and individual communication with stakeholders.
- Provide escalation support and necessary decision-making in the steering committee.
- Report on Quality Gates in the local steering committee according to the project plan.
- Present project updates to customers.
- Serve as the primary point of contact for customers regarding the assigned project.
- Regularly review project status, identify deviations from Quality Gates, and implement corrective actions.
- Continuously coordinate and follow up on open tasks with the project team.
Education:
- Bachelor’s degree in Engineering, Business Administration, or a related field.
- Minimum of 2 years of relevant business experience in the automotive industry.
- Strong customer orientation and project coordination abilities.
- Self-starter with excellent organizational and communication skills.
- Ability to perform under pressure and manage conflicts effectively.
- Proficient in Microsoft Office, SAP, and other relevant project management tools.
- Experience in the filtration industry is a plus.
- Working knowledge of MANN HUMMEL products and customer business processes.
- A collaborative and innovative work environment within a global market leader.
- Competitive compensation and a comprehensive benefits package.
- Opportunities for continuous learning, professional development, and career advancement.
- Direct impact on high-profile customer programs and cross-functional initiatives.
- A culture that values integrity, accountability, and excellence.
Western MI University - H2O Kalamazoo
College Program -
Kalamazoo, MI
