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Events Manager

Marcus Hotels & Resorts
Milwaukee, WI Full Time
POSTED ON 10/10/2024 CLOSED ON 11/9/2024

What are the responsibilities and job description for the Events Manager position at Marcus Hotels & Resorts?

Description

Job Description

JOB TITLE: Catering Manager

DEPARTMENT: Catering

SUPERVISOR: Director of Catering

Purpose Of Position

Responsible for soliciting new accounts, entertaining and maintaining relationships with existing accounts.

Essential Functions

  • Travel to meet with or call individual corporate clients by telephone to solicit annual and weeknight business.
  • Meet and greet clients, conduct property tours and promote facilities and services. Answer customer inquiries.
  • Develop client menus, write contracts and letters, as well as organize other arrangements as they relate to social and corporate events.
  • Supervise and attend the overall set up and implementation of events and meetings. Communicate with relevant departments to ensure proper servicing of accounts.
  • Prepare and present weekly and monthly sales reports.
  • Regular attendance at all catering meetings and attendance when required at Food and Beverage Meetings and Department Head meetings.
  • Attend various community, social and business events.
  • Intimately know our competitive set.

Mandatory Job Requirements

  • Thorough knowledge of service flow and capabilities in all revenue areas.
  • Effective and professional written and verbal communication with internal and external guests.
  • Ability to effectively network and market our property.
  • Attendance for all special events, unless authorized by Director of Catering.
  • Able to work independently.

Accountability

  • Ensure guest satisfaction by timely follow up correspondence.
  • Adhere and support hotel and corporate policy and procedures.
  • Maintain accurate administrative files.
  • Be to work every day on time.
  • Responsible for a monetary goal to be mutually agreed upon by the manager and the Director of Catering.
  • Detail all events that the manager books.
  • Keep abreast of current market trends.
  • Heavily attend community and business events.
  • Participate in the MOD program.
  • Maintain a high level of professional appearance, demeanor and image of self and hotel.
  • Finalize contracts.
  • Trace leads to ensure timely finalization and re-solicitation.
  • Support and monitor cleanliness and safety issues when touring the hotel.
  • Be sales and profit minded.
  • Stay through the second course of any food function.

Experience Or Training Required

  • Able to use Microsoft Word and Excel.
  • Strong multiple - project management skills.
  • Good communication skills
  • Ability to read, write and speak the English language fluently to interact with clients.
  • Ability to analyze client needs and negotiate pricing.
  • Ability to work under time pressures and extensive hours.
  • Previous hotel experience required, operational food and beverage experience preferred.

License Of Certification Required

  • Any combination of education and experience equivalent to graduation from high school
  • College degree preferred.

Marginal Job Functions

  • Pass on incoming information and messages to clients when in-house.
  • Purchase gifts for clients as directed; deliver packages and faxes.
  • Assist in other departments as directed by management.

Equal Opportunity Employer

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