NY Adult Care Facility Complaint Surveyor/Investigator (Non-Clinical)

Position Title: AdultCare Facility Complaint Surveyor/Investigator (Non-Clinical)

Duties and Responsibilities:

Marion Edwards is seeking Experienced Professionals to work as part of a team with a Registered Professional Nurse (RN) or Licensed Practical Nurse (LPN) to conduct on-site investigations in Adult Care Facilities across the State of New York.

The Designated Complaint Investigator will:

• Conduct on-site and offsite complaint, incident, death, and questionable

operations investigations at facilities as assigned

• Follow all NYSDOH-established protocols pertaining to the assigned investigation,

including but not limited to:

• Interviewing residents, staff, and witnesses
• Conducting records reviews
• Site inspection
• Investigation closure process
• Document all investigation activities in the appropriate data system(s) following all

documentation timeline criteria

• Participate in closures and emergency events as assigned
• Attend and complete all training, both in person and remotely, as required
• Obtain Surveyor Minimum Qualifications Test Certification within one year of employment
• Professionally represent Marion Edwards and the NYSDOH

Required Skills:

• Ability to work both independently and as a part of a team
• Ability to think critically, incorporating multiple factors into larger concepts.
• Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures
• Ability to effectively use active listening and interviewing skills
• Superior organizational and interpersonal skills
• Ability to consistently interact with individuals, family members, guardians, provider staff, and others appropriately, professionally, and respectfully.
• The ability to function as a part of a diverse work team
• Exceptional strength in strategic thinking, analysis, problem-solving, organizational leadership, and collaboration
• Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures
• Strong verbal and written communication skills
• Compassionate and people-oriented
• Proficient with MS Office:Word, Excel, Outlook,PowerPoint
• Must have a reliable internet connection
• Must have a valid driver’s license and reliable transportation to travel to on-site

facility and regional office locations

Qualifications:

• Social Worker with a master’s degree in social work or master’s degree in a related field with one (1) year social work experience or a Bachelor’s Degree in social work plus thirty (30) graduate credits; or a Bachelor’s degree in a field related to social work with two (2) years of survey or investigation experience or;
• Pharmacist, currently licensed and registered in New York State to practice pharmacy, with one year (1) survey or investigation experience or;
• Dietitian-Nutritionist currently registered in New York State with one (1) year survey or investigation experience or;
• An individual with a bachelor’s degree in dietetics with satisfactory completion of the requisite dietetic internship having taken place in a healthcare facility or;
• New York State licensed private investigator, currently licensed and registered or;
• New York State police officer with two (2) years of investigation experience or;
• Surveyor Minimum Qualifications Test Certification, preferred

Working Conditions:

Office Setting: MUST BE ABLE TO COMMUTE TO THIS LOCATION:

(60% On-Site in Adult Care Facilities & 40% Working In-Office)

*Please note there will be the opportunity to work remotely 40% of the time after a 6-12 month period based on performance and Supervisor digression*

• Capital District (Albany Area)

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Work Statement:

Travel for this position will primarily be regional withinNew York State, though occasional statewide travelmay be required to conduct facility investigations. Additionally, travel to

the regional office or other locations within the state may be required for training, team meetings, or client engagements.

We are accepting applications on an ongoing basis until filled.

Compensation:

As required by applicable law, Marion Edwards provides the following reasonable range of compensation for this role: $61,655-$87,100.

We provide 120 PTO hours and 80 Holiday hours. If employment starts on or before the 15th of the month the initial accrual of 10 hours /month will be received. If employment starts after the 15th of the month, accrual starts the following month.

EEO Statement:

Marion Edward & Associates (MEA) is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect, dignity, and fairness. MEA does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. We believe that diversity strengthens our organization and enhances our ability to innovate and excel.

We encourage qualified individuals from all backgrounds to apply for employment opportunities at MEA.