IT Support 1

The IT Support I/Helpdesk will be based in our Corporate office in Imperial, PA. This position will be responsible for providing first level IT support for the company which includes several locations in PA, OH, VA and FL. The role is part of an on-site IT team to assist with first-level IT support. (Hybrid - following training period)

Duties and Responsibilities:

• Serve as the primary contact for Level I Support, responds promptly to service requests, problem requests and other requests assigned to the Help Desk support queue.
• Troubleshoots and resolves hardware/software-related issues and break/fix problems with laptop computers, desktop computers, printers, scanners and other PC-based peripherals
• Gather essential information for ticket resolution and escalation to Level II support when necessary.
• Create and maintain user accounts, including onboarding new users and managing system privileges.
• Perform routine system maintenance tasks such as changing backup tapes and updating software.
• Assist in Software quality Assurance, testing, and new software rollouts.
• Contribute to small project tasks, information gathering, and interdepartmental communication.

Education, Experience and additional requirements:

• Degree and/or certification in IT, Computer Engineering, Information Management or Computer Science.
• 1-3 years of related experience, customer service experience preferred.
• Must be dependable and adaptable to frequent changes in direction.
• People/customer oriented and able to work autonomously wtih minimal supervision.
• Eager to learn and stay up to date on the latest technologies.
• General technical knowledge and support experience.
• Effective problem-solving skills and ability to troubleshoot Windows, MAC OS, and smartphones.
• Familiarity with MS Office Suite, printer setup and hardware installation.
• Interpersonal skills to effectively work with all levels of management
• Motivated self-starter with the ability to manage their workload and handle competing priorities
• Technology experience preferred in the following:
  • Windows Doman (Servers 2019, Windos 10 & 11)
  • Linux
  • VMWare (virtualized servers)
  • IBM iSeries (AS/400) Midrange System
  • Google Workspace, Cisco & Fortinet Firewalls/Switches
  • Intranet spanning 12 offices in 4 states and growing (multiple companies)

Equal Employment Opportunity Employer