IT Support Associate

A pharmaceutical company in Pennsylvania is actively seeking a new IT Support Associate to join their growing team. In this role, the IT Support Associate will be responsible for troubleshooting and repairing computer systems, hardware, off-the-shelf (OTS) software, and computer peripherals.

About the Opportunity:

• Assignment Length:6 months

Responsibilities:

• Perform desktop support, i.e., hardware, software, network, printers, scanners, and audio-visual (A/V) equipment, for all internal users, both on-site and remote
• Perform onboarding & offboarding of all personnel concerning deploying & recovering laptops and supporting IT peripheral equipment
• Image, configure, and deploy Windows 10 workstations
• Troubleshoot Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software as needed
• Proactively troubleshoot production issues as needed and identify and capture root causes, action items, and lessons learned after all incidents and infrastructure events
• Enforce company security procedures and policies by ensuring all workstations meet security guidelines
• Work to meet all Service Level Agreements (SLAs) for production systems
• Assist the extended IT Infrastructure Team as needed
• Perform other duties, as needed

Qualifications:

• 6 months of experience with IT Infrastructure functions
• Associate's Degree
• Experience with Windows 10 workstations, printers, and basic networking
• Solid understanding of desktop systems and OTS applications
• Excellent hardware skills with an understanding of Dell & Lenovo laptops, peripheral equipment, printers, basic networking, and other competencies to resolve issues promptly
• Ability to troubleshoot and fix Tier 1 & 2 IT-related issues
• Excellent knowledge of Windows 10, Active Directory, Group Policy, DNS, and DHCP
• Good knowledge of cloud-based infrastructure support tools and technology
• Excellent customer service skills
• Strong written & verbal communication

Desired Skills:

• Bachelor's Degree in Computer Science, Engineering, and/or a related field
• MCSA, A , Net certifications
• Healthcare IT Infrastructure and HIPAA compliance experience
• Experience with the support of Apple Macs and mobile devices in a corporate environment