Job Overview

To ensure that Mars Services customers and internal counterparts are responded to and helped daily with their scheduling requests and/or concerns

Responsibilities and Duties

• Respond to Mars Services related emails, calls and text daily in a timely manner

• Responsible for receiving info and either make immediate corrections and/or assign to proper member of management. As well as, following up to ensure your request was completed

• Responsible for dispatching jobs immediately after they have been called in and done based on department rules

• Responsible for reading, responding, and acting on incoming emails from scheduling and estimates email in a timely manner

• Assisting with internet leads that come through by inputting as needed • Responsible for ensuring all COD, Residential and non-multi-family customers are contacted following 24-48 hours of service for quality assurance 

• Responsible for possessing a positive attitude every day and give the best customer service to our clients & team members

• Responsible for maintaining the storage closet organization, cleanliness, and inventory to report to office manager

• Responsible for immediately communicating emergencies to the correct contacts. Management? Police/fire?

• Responsible for answering calls immediately when on assigned to on-call for nights and weekends

• Assisting with various tasks given by management as needed  

• Ensuring the schedule is full and dispatched by end of day

• Respond to internal requests from managers and technicians as needed

Qualifications

• Will need efficient typing, email knowledge and answering calls 
• Proficiency in Spanish preferred
• Handling a fast-paced environment with ability to think quick, multitask and problem solve
• Background check
• Drug test 

Skills

• High School Diploma or equivalent
• Outstanding problem-solving skills
• Must have excellent phone presentation skills
• Must be able to navigate through Microsoft Office and Outlook quickly and efficiently
• Must demonstrate excellent Time Management skills

Benefits

• Full health insurance for team members and family

• Paid Holidays

• Company Truck (we pay fuel, tolls, vehicle maintenance & repairs)

• Work among some of the highest paid service technicians in the industry. We offer competitive pay, dependent on experience.

• Company iPhone

• Room for advancement and low turnover. We are constantly growing!

• PTO and vacation

• Dental, Vision and life insurance