What are the responsibilities and job description for the Customer Service Representative position at Martin Inc.?
Our Opportunity:
Martin, one of the nation’s leading providers of custom-tailored solutions for maintenance, repair, and operation supplies (MRO) to the industrial and construction markets, is looking for an experienced Customer Service Representative (CSR). As a CSR, you provide superior customer service to key accounts by delivering products and services that meet or exceed customer’s expectations to ensure the Martin motto of "Helping Companies Operate Better" comes to fruition.
What You'll Do:
- Builds strong customer relationships by providing excellent service, acting as primary liaison between customer and Martin, and promptly addressing any problems or issues raised by customer.
- Assists Customers by proving the information and utilizing all available resources and tools for product selection, order placement, order management, pricing, invoicing, and order delivery.
- Assists in preparation and tracking of quotes, using P21, Excel, or other programs as required.
- Enters and tracks customer orders from inception through delivery.
- Expedites customer product or raw material as required.
- Communicates with sales as required to setup customer, customer parts, and manage customer daily operations.
- Demonstrates consistent, professional, customer-oriented, dependable, on-time performance.
- Maintains professionalism and composure in a dynamic, team-based environment where priorities quickly change.
- Performs other duties as assigned.
What You'll Need:
- Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer satisfaction.
- Ability to communicate effectively with customer, sales, suppliers, and other team members.
- Ability to make decisions based on information available.
- Ability to follow verbal and written instructions within specified time frames.
- Possession of intermediate to advanced MS Office and general computer skills.
- 2 Years of experience in Industrial Supply or Safety Product Customer Service preferred
- Bachelor Degree in Business or related field preferred or equivalent experience.
About Martin Inc.
Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply, and Fastening - all uniquely designed to help companies operate better. Martin is a member of the Affiliated Distributors, the Industrial Supply Association, the National Association of Wholesalers, the National Fasteners Distributor Association, and the Global Sourcing Alliance. For more information, visit www.martinsupply.com
What makes Martin Different:
As a family-owned business, we prioritize our employees' well-being and understand the importance of work-life balance. Some of our benefits that set us apart are:
- Our low-cost, low-deductible individual and family healthcare plans
- 8 paid holidays
- Weekly Pay
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
Application Question(s):
- Are you willing to submit to a background check and drug screening?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
- P21 Software: 1 year (Preferred)
- Industrial Supply or Safety Product Customer Service: 2 years (Preferred)
Work Location: In person
Salary : $18 - $21
