What are the responsibilities and job description for the Breakfast Attendant/ Host position at Maya Hospitality Group Inc?
Holiday Inn Express & Suites Charlotte Airport | 108 Airport Commons Dr. Charlotte NC, 28208
We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.
Position Summary:
The hotel breakfast attendant is responsible for ensuring that guests have a pleasant and satisfying dining experience during breakfast hours. They play a vital role in maintaining the cleanliness and organization of the breakfast area, restocking food and beverage items, and providing exceptional customer service to hotel guests.
Responsibilities:
- Set up and prepare the breakfast area:
- Arrive early to set up tables, chairs, and buffet stations.
- Ensure that all necessary utensils, dishes, and condiments are available.
- Arrange food and beverage items in an appealing and organized manner.
- Maintain cleanliness and hygiene:
- Clean and sanitize tables, chairs, and buffet areas regularly.
- Regularly refill napkins, cutlery, and other essential items.
- Ensure that all food safety and hygiene standards are followed.
- Monitor and maintain the cleanliness of serving equipment and utensils.
- Restock food and beverage items:
- Continuously monitor the availability of food and beverage items.
- Refill buffet stations promptly and ensure that all items are fresh and appealing.
- Rotate food products to maintain freshness and prevent waste.
- Assist with inventory management and notify the supervisor when supplies are running low.
- Provide excellent customer service:
- Greet guests warmly and assist with seating arrangements if necessary.
- Offer guidance and answer guests' questions regarding the breakfast options.
- Ensure guests' special dietary needs or preferences are accommodated whenever possible.
- Handle guest complaints or concerns promptly and professionally.
- Maintain a safe and organized environment:
- Monitor and promptly address any spills or potential hazards in the breakfast area.
- Adhere to all safety and security procedures to ensure the well-being of guests and colleagues.
- Report any maintenance issues or equipment malfunctions to the appropriate department.
- Collaborate with other departments:
- Coordinate with the kitchen staff to ensure a smooth flow of food and beverages.
- Communicate with the front desk regarding guest preferences and special requests.
- Assist in other areas of the hotel, such as banquets or events, as needed.
Qualifications and Skills:
- High school diploma or equivalent.
- Previous experience in food service or hospitality is preferred.
- Strong interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Excellent attention to detail and time management skills.
- Basic knowledge of food safety and hygiene practices.
- Physical stamina to stand for extended periods and lift moderate weights.
- Flexibility to work early mornings, weekends, and holidays.
This job description is intended to provide an overview of the responsibilities and requirements of the position. May be asked to perform any other duties as assigned by the direct supervisor.
