Front Desk Agent

OUR COMPANY

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY
Located in the idyllic town of Washington in Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland. Just two hours’ drive from New York City, it is renowned as one of northeast America’s most distinguished luxury hideaways. Memories are made easily when you stay at our boutique hotel in Litchfield County, a portal to a simpler time, where the definitive measure of the good life is in soul-stirring moments rooted in the idyllic countryside.

ROLE SUMMARY
Join our team as a Front Desk Agent and become one of the authors of our story. As part of the Auberge family, you will be responsible for serving the needs of the business, our guests, and our colleagues by ensuring outstanding service at all times.

KEY RESPONSIBILITIES

• Ensure the guest experience meets or exceeds all Mayflower Inn & Spa / Forbes quality and service standards from Check-in to Check-out. This includes but is not limited to;

• Preparing all necessary documents, such as registration cards, spa treatments, and restaurant confirmation, as well as any other item that may support efficient and timely check-in/out processes.

• Ensuring that any Guest preferences (i.e. Bespoke Options and/or Experiences, Room specifics) are recorded on the Opera guest history page and are well introduced to the appropriate departments for follow up.

• Escorting guests to their room, Dining Room, Bathroom, etc.

• Responding promptly and tactfully to any Guest complaint that may arise.

• Ensuring correct billing arrangement is provided according to Front Desk policies and procedures.

• Making sure that any irregularities and discrepancies are recorded on the departmental logbook and brought to the attention of the MOD and/or General Manager.

• Act as an ambassador of the hotel by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed.

• Organize and maintain the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures.

• Is familiar with all Mayflower facilities so to be able to address, assist, and actively sell services to guests.

• Ensure that an adequate amount of money, either coins or notes, is available during the shift so to accommodate cash transactions.

• Must maintain excellent relationships within the Front Office Department and must familiarize oneself with the operations and priorities of all other hotel operating departments

PREFERRED QUALIFICATIONS

• Three years’ experience at a hotel

• Able to work on a flexible schedule, including weekends and holidays, according to department needs

OUR STORY
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.