Training Specialist

Description

Summary:

The Training Specialist is responsible for providing or facilitating training for firm applications to all personnel.

Essential Job Functions         

• Onboarding and Orientation
  • Coordinate and deliver onboarding programs tailored to various roles, including attorneys, paralegals, and administrative staff
  • Ensure that new hires have access to learning platforms
• Provide follow-up materials and learning opportunities
  • Training Delivery and Facilitation
  • Conduct or facilitate training sessions on firm applications, including Microsoft Office Suite, some legal-specific software (e.g., iManage, Aderant Applications), and other productivity tools
• Curriculum and Content Development
  • Stay up to date on the learning and development needs of the firm and be proactive in offering training sessions, programs and resources for attorneys and staff throughout the firm to provide opportunities for professional and personal growth
  • Design engaging training materials, including e-learning modules, manuals, and multimedia presentations
  • Update content regularly to reflect firm policies, legal industry standards, and technological advancements
• Technology Integration
  • Serve as an administrator for platforms and learning applications, troubleshooting and supporting users as needed
  • Collaborate with IT to train staff on hardware and software, including laptops and mobile device management
• Assessment and Reporting
  • Measure the effectiveness of training programs through feedback, assessments, and KPIs
  • Professional Collaboration
  • Liaise with external trainers and vendors for specialized trainings
  • Collaborate with the marketing team to promote training initiatives internally and externally

Necessary Knowledge, Skills and Abilities:

• Advanced proficiency in Microsoft Office Suite applications, including Word, Excel, and Outlook, and legal technology
• Project management and adaptability to shifting deadlines
• Excellent interpersonal and organizational skills and the ability to work successfully with multiple team members, interacting with employees at all levels of the organization

Educational and Experience Requirements:

• Prior experience in a training or instructional design role within a professional services environment
• Bachelors degree
• Competent to handle a variety of activities with attention to detail and quality, with the ability to follow through and follow up, and adapt to quickly meet changing deadlines and priorities
• Exceptional verbal and written communication skills
• Ability to handle sensitive information with the highest degree of integrity and confidentiality

Work Environment and Physical Demands:

• In office position
• Ability to work extended hours when necessary.
• Normal office environment.

Qualifications