Patient Advocate

Overview

The Patient Advocate performs various routine and complex clerical tasks and deals with patients, visitors and clinic personnel. He/she will work with patients to answer questions regarding their billing statements, assisting payments on their accounts, and arranging payment plans.

About MANA Administration

The MANA Administrative team provides support services for 25 physician-owned medical practices in Northwest Arkansas. We are an independent, physician owned group established in 1999 to responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for our patients. Our Administrative team includes four Principals, Human Resources, Information Services, Reimbursement, Credentialing, Recruiting, Population Health, Marketing, and Training. We all work together to help our physicians and clinics provide compassionate, comprehensive, quality health care. We support each other, often working on projects together, and maintain a healthy work-life balance.

About MANA Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services. MANA clinics are independent, physician-owned practices. As a physician-owned practice, our physicians can focus on compassionate, quality, patient care, and retain the quality, personal clinic environment. Physicians make decisions that shape excellent patient care in our practices. By working together, MANA physicians can responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for patients. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.What We OfferAt MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits on the first day following 60 days of continuous employment. Below are some of our various benefit offerings:

• Comprehensive Benefits –
  • Medical & dental
  • 401(K) match
  • 25% profit sharing
  • Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
  • Employer paid life, long-term & short-term disability benefits
• Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, and many more!
• One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics

How to ApplyTo apply for a position at any MANA Clinic, you must complete a MANA employment application. Applicants may list the position(s) they are interested in applying on the application and only need to complete one application. Applications are reviewed by the Human Resources Department at the MANA Administrative Office and are shared with the clinic managers. Applications are kept in our database for managers to review for six (6) months.  MANA is an equal opportunity employer.

Responsibilities

• Receive patient correspondence regarding insurance billing, initiate accurate corrections if needed; direct all billing problems to appropriate insurance reps
• Make appropriate financial arrangements/payments plans
• Review collection/bad debt accounts with walk-in patients or on phone before transferring to collection department
• Collect patient payments by phone or in person
• Help correct HIPAA violations such as statement mailed to a wrong address, wrong guarantor, and demographic updates

Qualifications

• Vaccination against COVID-19 is an essential function of the job; religious and medical exemptions will be granted in accordance with applicable state and federal law
• High school diploma or GED
• 12 – 18 months experience and/ or training
• Bilingual preferred but not required
• Prior medical billing experience preferred but not required