What are the responsibilities and job description for the Case Manager position at Medix?
Job Title: Case Manager - Health and Recovery Plan (HARP)
Location: Nassau or Suffolk County, NY
Schedule: Monday-Friday, 9:00 AM - 5:00 PM
On-site: 2 days/week in office; field-based role
Caseload: 35 individuals
Position Overview:
We are seeking a dedicated Case Manager to support adults with significant behavioral health needs under the New York State Health Home Model. This role focuses on the integration of physical health, mental health, and substance use services, with access to Home and Community-Based Services (HCBS) for eligible individuals. Case Managers play a key role in coordinating care and connecting individuals to essential supports and services in the community.
Key Responsibilities:
Conduct outreach, intake, assessments, and reassessments.
Manage a caseload by coordinating physical, behavioral health, and HCBS services.
Develop and maintain individualized care and service plans.
Collaborate with managed care organizations, service providers, and community-based resources.
Ensure individuals maintain access to benefits and entitlements.
Monitor participation in treatment, medical follow-ups, and service utilization.
Assist with appointment scheduling and follow-up care post-discharge.
Perform home visits and field-based outreach as needed.
Maintain accurate documentation using electronic health record systems.
Support crisis intervention and connect individuals to appropriate services when necessary.
Qualifications:
Required:
Bachelor's degree in Social Work, Psychology, Counseling, Rehabilitation, Sociology, or a related human services field.
At least 2 years of experience working with individuals with serious mental illness, developmental disabilities, homelessness, or similar populations.
Ability and willingness to perform regular community fieldwork.
Strong organizational, communication, and time management skills.
Proficiency with electronic documentation systems and digital communication tools.
Preferred:
Master's degree in a related field (with at least 1 year of relevant experience).
Familiarity with Medicaid, Social Security, and other public benefit systems.
Bilingual (Spanish or other languages) a plus.
Additional Information:
Full-time position, Monday-Friday, 9:00 AM to 5:00 PM
Hybrid schedule: office-based, remote, and fieldwork
Interview follow-up expected within 24-48 hours
Make an impact by helping individuals access the care and support they need through coordinated, community-based services.
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
