Service Assistant

SERVICE ASSISTANT

Upon polling our guests, we found that our main concern was that they might be forgotten. Our servers spend a great deal of time at the tables performing and taking care of our guests. Pre-bussing tables, refilling water glasses or coffee glasses, bussing and bringing guests fresh glasses of tea or soda are just some of the tasks performed by a service assistant. It is the Service Assistant’s job to be at the right place at the right time to ensure the Perfect Night Out.

RESPONSIBILITIES

• Establishes a professional, hospitable rapport with each guest.
• Maintains positive guest relations and exceeds guests’ expectations by promoting and reinforcing The Melting Pot culture around the MVP card and The Perfect Night Out.
• Adheres to and maintains company policies and standards, complying with uniform standards, appearance and grooming best practices and federal, state and local laws and guidelines concerning alcoholic beverages and food safety.
• Performs as part of the team, executing opening, running and closing sidework assignments.
• Assists servers as necessary to improve the guests’ experience, abiding by the “entire floor is your station” rule. Assists in the cleaning and maintenance of the entire restaurant.
• Attends and participates in ongoing training sessions when provided, reads PreShift notes and attends PreShift meetings. Aware of the cost of supplies and executes proper operational procedures.

QUALIFICATION REQUIREMENTS

• To perform this job successfully, the individual must be able to perform all job responsibilities. The items listed in the position profile are representative of the knowledge, skill, and / or ability required.

EDUCATION & EXPERIENCE

• High school graduate preferred, with college course work or professional certification / education in restaurant or business / training field is highly-desired and recommended. Food safety certification recommended.

If you feel like you are the right person for either job then please stop by The Melting Pot of Fort Myers. The best time to fill out a paper application and speak with a manager is Monday-Friday 1:00pm-3:00pm. Please ring the doorbell to the left of the front door.

REQUIREMENTS

• Ability to understand and follow direction from others.
• Ability to work in a high volume, fast-paced work environment.
• Ability to listen, understand, and respond to employees’ and guests’ requests in a loud environment.

One of the most unique dining experiences you can have in Fort Myers, Florida!

Our dining takes standard dinner experiences and flips them on their head. Interactive, hands-on cooking has no equal when you want to connect with family members or newly kindled friendships. Treat your one-and-only to a spontaneous romantic date or stop in to satisfy your cravings for delectable fondue. Fresh fruits and veggies, seasoned vegetables and carefully cut meats are followed by our famous desserts. Enjoy melted artisan cheeses or watch the swirling, chocolate currents in your fondue pot. Our menu is customizable because we believe being interactive should go further than cooking your food close by. Form lifelong memories when you rely on The Melting Pot for your next evening out.