Assistant Branch Manager

Do you thrive in a fast paced, high volume environment? Are you a team leader or do you aspire to become a leader? Do you have what it takes to supervise and direct teller operations while assisting the Branch Leader with hiring, training and cross training of employees? If the answers are yes, then the Assistant Branch Manager position at our Dartmouth Branch is calling your name.

We will empower you to be the best version of yourself while helping you maintain a positive work/life balance. We believe in purpose, belonging and joy; when our people find this in their work and the people they work with, amazing things happen. We encourage a better tomorrow by being trustworthy, caring and enthusiastic.

ASSISTANT BRANCH MANAGER

Non-Exempt

Reports to:   Branch Leader

Position Overview

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.

Essential Duties

• Deliver on the Credit Union’s Promises with each service interaction.
• Supervises the activities of teller operations area by assigning work, answering questions, solving problems, helping with complex transactions, and sensitive member relations problems. Explain policies and procedures to members as a communication tool.   Assists Branch Leader with hiring of new staff.
• Ensure that staff is trained and cross trained in all phases of their particular jobs to ensure the delivery of quality service and accurate transactions.
• Evaluate the job performance of subordinates to ensure quality member service and performance expectations are reached for each member of the team.
• Ensure that the branch meets performance goals as established by the Credit Union.
• Collaborate with Branch Leader for training in coaching the team and expectations of documentation
• Is responsible for the branch when the Branch Leader is out of the office.
• This position is an in branch/office role, must be available to work 8 a.m. to 5 p.m. M-F, Saturday coverage as needed, and some outside of normal working hours for meetings and/or education/trainings.
• The ability to attain the Financial Counselor Certification (CCUFC) through CUNA within the first 6 months
• The ability to attain State of Michigan Credit Producers License within 6 months of lending training

Duties and Responsibilities

The following statements are intended to describe the general nature and level of work being performed by this position.  It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.  Other duties may be assigned to meet business needs.

• Analyze the workflow on an on-going basis to determine staffing requirements. Oversee work schedule for full-time and part-time employees in the teller area to ensure proper service to the membership.
• Approve member exceptions, provide overrides, and authorize fee refunds to members when deemed necessary.
• Investigate teller losses and institute corrective flow of work and/or corrective disciplinary action where required.
• Creating an environment of team work between all front line departments that will facilitate a deeper relationship with the membership thus reaching the branch goals that have been set.
• Oversees the daily ATM balancing, Vault, Cash Dispenser, and Coin Machine.
• Orders and verifies cash order from Fed weekly.
• Establish, monitor, and improve initiatives/procedures to improve the efficiency and effectiveness of member services without decreasing the audit trail and security of any entries and to ensure that all record keeping is current and accurate.
• Train with Branch Leader on the Credit Union progressive discipline process

General Sales Expectations

• Successfully use effective Sales Champion skills and behaviors.
• Coach employees to maximize opportunities to sell products and services that will benefit the membership.
• Build relationships with current and new members. Offer products and services that will help to fulfill their financial needs.
• Ensure that members are receiving a high level of service from all employees at the branch.

Member Service Representative

• Operates and balances a cash drawer as needed.
• Create opportunities for expanded member relationships by determining the needs for additional products and services; recommend appropriate credit union solutions.
• Process member’s service transactions as requested.
• Remind delinquent members that their payments are due.

Opening New Accounts

• Thoroughly explain products and services to members. Prepare and process documentation for new accounts, explain regulation documents, and collect share deposit.
• Understand how to read and explain a credit report.
• Assist with the new accounts auditing process.
• Prepare an adverse action letter when products are denied.
• Be knowledgeable in HSA/IRA laws, contribution limitations, and paperwork.

Lending

• Attain State of Michigan Credit Producers License within 6 months of lending training.
• Review loan applications prepared by loan officers to assist with making decisions as needed.
• Conduct loan interviews. Process, approve and/or close loans as needed.  

Other Duties

• Answer Telephones and handle member inquiries.
• Attend education functions as required.
• Extensive knowledge of the Credit Union’s products, services, policies and procedures.
• Maintain comprehensive, up-to-date knowledge of all State and Federal regulations that are applicable to the transactions performed in the cashier/teller area.
• Other duties as assigned.

Qualifications and Expectations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.

• Strives to exceed Credit Union, department, and personal goals
• The ability to attain the Financial Counselor Certification (CCUFC) through CUNA within the first 6 months
• The ability to attain State of Michigan Credit Producers License within 6 months of lending training
• Understands deadlines and is able to meet timeframes set
• Team Oriented
• Produces accurate work results
• Act with diplomacy, tact and professionalism when dealing with both members and staff
• Ability to motivate and positively influence others
• Professionalism in actions and appearance
• Flexibility
• Dependability
• A significant level of trust diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.  Work will involve motivating and influencing others.  Outside contacts will be important and fostering sound relationships with other entities (companies and/or individuals) is necessary.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to life up to 25 pounds.
• Able to sit or stand for 2-4 hours at a time.

Work Environment

• Must maintain a neat and orderly work area.
• Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).
• Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.

Education and Experience

• Minimum High School Graduate or equivalent
• Minimum of one year experience with a financial institution
• Ability to write routine reports and correspondence
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Skills in Microsoft Word, Excel, and Outlook