What are the responsibilities and job description for the Family Service Advisor (Funeral and Cemetery Sales) position at Memorial Estates Inc.?
Description
The job description for the Family Service Advisor (Funeral and Cemetery Sales) at Security National Funeral Homes and Cemeteries outlines a pivotal role in providing compassionate support to families during the funeral and cemetery planning process. Here's a breakdown of the key responsibilities, qualifications, and benefits associated with the position.
Responsibilities:
Client Relationships:
- Establish professional relationships with client families to understand their needs and preferences.
- Provide compassionate guidance throughout the funeral and cemetery planning process.
- Educate families on pre-need planning options and assist with decision-making.
Sales and Service:
- Conduct sales presentations, both on-site and off-site, to promote merchandise and service options.
- Assist families in selecting burial plots, crypts, niches, or memorial gardens.
- Ensure all paperwork and documentation related to funeral and cemetery arrangements are accurate and compliant.
Support and Coordination:
- Conduct tours of cemetery locations and attend cemetery services and visitations.
- Coordinate with cemetery staff to ensure chosen locations meet family preferences.
Administration and Compliance:
- Complete necessary paperwork and ensure compliance with state and industry regulations.
- Maintain ethical standards and confidentiality when handling sensitive information.
Communication and Teamwork:
- Collaborate with colleagues to deliver outstanding service and support to families.
- Maintain positive communication with funeral homes, departments, and team members.
Aftercare and Follow-up:
- Schedule and conduct aftercare appointments to ensure client satisfaction and obtain referrals.
- Provide ongoing support to families before, during, and after funeral services.
Training and Development:
- Participate in location and company training initiatives to enhance skills and knowledge.
Requirements
Qualifications:
- High school diploma or equivalent required; some college or degree preferred.
- Previous experience in sales, customer service, or related fields preferred.
- Proven track record of achieving sales targets.
- Bi-lingual skills (especially fluent in Spanish) are advantageous.
- Must obtain both a resident producer insurance license (if not already possessed), as well as a Utah preneed sales agent license (if not already possessed.)
- Valid driver’s license with a good driving record.
- Willing to work a rotating shift Monday-Saturday, 9a-5p.
Compensation and Benefits:
- Pay Range: $65,000 - $125,000 annually, dependent on experience and performance. (This is a base salary plus commission position)
- Benefits:
- 12 paid holidays
- Accrued vacation leave
- Accrued sick leave
- Medical benefits with HSA and FSA options, dental, and vision
- 401(k) with match
- Employee assistance program
- President’s Circle Sales Incentive Trip travel opportunity
Company Culture:
- Emphasis on employee success, teamwork, and a diverse, inclusive culture.
- Opportunities for career growth and development within the company.
Conclusion:
The Family Service Advisor role at Security National Funeral Homes and Cemeteries is ideal for individuals with strong interpersonal skills, empathy, and a commitment to helping families during a sensitive time. It offers competitive pay, comprehensive benefits, and opportunities for professional advancement in a supportive work environment dedicated to employee success and excellent service delivery.
What You'll Love About Us
- Great Company Culture
- Top Workplaces 8 years in a row (2016, '17, '18, '19, '20, '21, ’22, '23)
- Going Places. Company recently added to the Russell 2000 Index, attributing our strong growth
- Rest and Relaxation. Accrued sick / vacation leave and paid holidays
- Health Benefits. Medical with HSA and FSA options, dental, and vision
- Prepare for the Future. 401(k) with company match
Salary : $65,000 - $125,000
