What are the responsibilities and job description for the Patient Advisor (Healthcare Sales) position at Men’s Wellness Centers?
Company Description
Men’s Wellness Centers (MWC) is Virginia’s trusted leader in Testosterone Replacement Therapy and men’s hormone health. For nearly a decade, we have helped thousands of men regain energy, confidence, and performance through personalized, evidence-based care.
With clinics in Richmond, Virginia Beach, and Newport News, MWC delivers a concierge-style experience that includes same-day appointments, fast lab results, and ongoing clinical support. Beyond TRT, we provide comprehensive men’s health solutions including ED treatment, weight management, and performance optimization. Our mission is simple: help men feel like themselves again and support them in reaching their long-term health goals.
Role Description
We are seeking a Patient Advisor who is passionate about men’s health and thrives in a relationship-driven, consultative environment. This is a full-time, on-site position based in our Virginia Beach clinic.
As a Patient Advisor, you play a critical role in guiding patients through their care journey. You will meet with patients after their provider consultation to review treatment plans, explain program options, and help them make confident, informed decisions about their health. This is not cold calling or high-pressure sales. It is about education, trust, and long-term relationships.
Your success is measured by patient enrollment, satisfaction, and retention.
Role Focus:
- Meet with patients following provider consultations to review personalized treatment plans
- Clearly explain program options, pricing, and available financing
- Support patients who are considering enrollment through thoughtful follow-up
- Re-engage existing patients for renewals and ongoing care
- Follow up on missed or rescheduled appointments to maintain continuity of care
- Deliver a professional, empathetic, and high-touch patient experience
- Work toward performance goals tied to patient outcomes and retention
Qualifications
- Proficiency in Business Planning and New Business Development strategies
- Strong Analytical Skills and ability to interpret data to drive decisions
- Excellent Communication and interpersonal skills
- Basic knowledge of Finance and financial considerations
- Ability to build trust and establish strong client relationships
- Sales or customer service experience, particularly in healthcare or wellness, is preferred
- Passion for providing excellent patient care and improving men’s health
- High school diploma or equivalent; a degree in Business, Healthcare, or related fields is a plus