Coordinator I Client Services

The Coordinator | Recovery Services plays a crucial role in assisting clients of the Association in obtaining the necessary services and resources to achieve and maintain housing stability.

Principal Duties and Responsibilities

• Conduct comprehensive needs assessments and develop individualized service plans tailored to each client's unique needs and preferences.
• Provide ongoing support, monitoring, and coordination of services for assigned clients.
• Conduct regular client meetings, with a focus on weekly meetings until clients achieve housing stability, followed by ongoing support as needed per the service plan.
• Maintain accurate and up-to-date case notes in the HMIS system.
• Actively participate in bi-weekly team meetings and provide regular updates on client progress.
• Attend weekly meetings with the Housing Intake and Referral Coordinator for clinical staffing and collaboration.
• Connect clients with essential resources, including financial planning, public benefits, behavioral health services, family counseling, medical and dental care, education and employment assistance, transportation, and other basic needs.
• Advocate for clients with other service providers to ensure access to necessary support.
• Manage a caseload of approximately 15 clients at a time, as directed by the team leader.
• Attend mandatory Association meetings and training sessions as required.
• Conduct outreach activities as needed to identify and engage potential clients.

Knowledge, Skills & Abilities

• High School Diploma or GED required.
• Experience working with individuals experiencing homelessness or in mental health/recovery services preferred.
• Excellent organizational and time management skills.
• Strong ability to prioritize client needs and develop effective service plans.
• Exceptional interpersonal skills and the ability to quickly build rapport with clients from diverse backgrounds.
• Proficiency in Google Suite and Microsoft Office applications.
• Strong computer skills and the ability to accurately enter data into the HMIS system.
• Excellent written and verbal communication skills.

Work Conditions & Physical Demands

• Work is primarily performed in a climate-controlled office setting with minimal exposure to environmental hazards.
• Moderate noise levels associated with typical office equipment (printers, phones, etc.).
• Flexible work schedule may be required due to internal and external meetings.
• Occasional travel may be required; reliable transportation is essential.
• Ability to lift and carry up to 25 pounds.
• Visual and auditory acuity to identify and respond to environmental and safety concerns.
• Physical mobility to stand or walk for extended periods (60 minutes or more).
• Ability to safely and effectively use office equipment.