What are the responsibilities and job description for the IT Support Technician position at MEPPI?
Mitsubishi Electric Power Products (MEPPI) serves the North American power systems, rail transportation, and large visual display markets with electrical and electronic products, systems, and services.
Position Summary
MEPPI's IT organization is seeking a dedicated IT Support Technician to join our team. The IT Support Technician will play a crucial role in providing technical assistance to our employees, maintaining IT infrastructure, and contributing to the smooth operation of our organization. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for delivering top-notch IT support.
Essential Functions
- Provide analysis, diagnosis, and resolution of problems with workstation hardware, software, networked peripheral devices, and networked hardware and software products.
- Collaborate with other members of the end user support team to resolve problems in a timely manner.
- Assist with software and hardware upgrades and new implementations.
- Support, maintain, and troubleshoot software management systems.
- Support, maintain, and troubleshoot all multimedia related devices such as projectors, video screens, video conferencing equipment, and intelligent whiteboards.
- Respond to incoming support requests via phone, email, or ticketing system in a timely and courteous manner.
- Assist end-users with technical issues related to hardware, software, networking, and other IT-related problems.
- Walk users through step-by-step troubleshooting processes to identify and resolve issues.
- Install, configure, and update software applications and operating systems.
- Support, maintain, upgrade, and troubleshoot all corporate software.
- Further the goals and positive, professional image of the IT Department by conducting business with other MEPPI departments, consultants, suppliers, etc., in a timely and cooperative manner.
Qualifications
- Associates degree in a computer related field with 2-4 years of experience as a computer/network technician, or equivalent education and experience.
- Intermediate knowledge of PC repair, configuration, MS Windows, MS Office, SCCM or similar platform and other current Company operating system platforms and applications.
- Basic knowledge of network concepts including TCP/IP, Windows Networking, and Windows Security.
- Intermediate interpersonal and communication skills required to communicate with employees and vendors.
- Intermediate analytical and problem-solving skills.
MEPPI offers its employees competitive salaries, commensurate with qualifications and experience, as well as comprehensive benefits including:
- 401(k) Program
- Medical, Dental, Vision and Life Insurance
- Vacation
- Paid Holidays
- Employer sponsored programs including Flexible Work Arrangement, Wellness, and Professional Women's ERG, HOPE (community outreach)
- Onsite Fitness Center and Café
- Employee Discounts
- Flexible Spending Accounts
- Volunteer opportunities
