What are the responsibilities and job description for the Automotive Service Advisor position at Mercedes-Benz of Henderson?
Ready to join a winning team? Your next opportunity awaits at Mercedes-Benz of Henderson. We are hiring a Service Advisor to join the team.
The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
- Flexible spending account
- Professional development assistance
- Life insurance
- Employee assistance plan
- Disability insurance
Responsibilities
- Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
- Help to identify mechanical problems with fact-finding questions and performing and interactive visual inspection arranging road test if necessary.
- Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
- Follow the progress of service repairs and provide customers with timely updates.
- Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Qualifications
- Valid driver’s license and clean driving record
- Previous experience as a Service Advisor preferred