Administrative Assistant

Summary

We are excited to welcome a dedicated and enthusiastic Administrative Assistant to our front office team at The Orthopedic Specialty Hospital at Mercy, a busy and patient-focused orthopedic practice. This is a wonderful opportunity to be part of a supportive, fast-paced environment where your communication and customer service skills will truly make a difference in the patient experience.

Responsibilities

• Greet and check-in patients with a warm, professional demeanor
• Answer and manage incoming phone calls and patient messages efficiently
• Handle patient registration and verify insurance information
• Collect co-pays and process payments accurately
• Schedule, reschedule, and confirm patient appointments
• Monitor and manage provider schedules to ensure smooth clinic operations
• Sort and distribute incoming faxes and documents appropriately
• Maintain a clean, organized front office space
• Provide exceptional service and support to patients and visitors
• Other duties as assigned
  
  
  

Requirements

• Education and Work Experience:
• High School Diploma or GED
• Previous experience in a medical front office setting
• Strong organizational and time-management skills
• Excellent verbal and written communication
• Ability to work well in a team and maintain a positive attitude
• Familiarity with EPIC is a plus
• Customer service oriented with a commitment to patient care
• Knowledge of insurance verification, benefits coordination, and the insurance authorization process
  
  
  

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
  
  
  

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.