What are the responsibilities and job description for the Assistant Office Manager position at Merry Maids of Flushing, Mineola, and Staten Island, NY?
Assistant Manager
A national home cleaning company is currently looking for an outgoing, personable individual to help manage our house cleaning services in Staten Island. This is a full-time position working out of a professional office. We are looking for someone with 2-4 years of management experience to help lead and manage associates at an operation with a basic to moderate level of activity and complexity that includes service associates and/or sale associates. This individual will have an impact on day-to-day basic activities to achieve company goals and objectives. Deliver high-level customer service by directing and motivating staff to increase customer base and retention metrics to ensure top-line growth.
Overall Responsibilities:
1. Manage service team. Reinforce service standards by conducting
quality control training and inspections; directs the service department to ensure customer
growth through retention increases.
2. Direct involvement with day-to-day sales activities within the company
to ensure top-line growth.
3. Ensures revenue and profit plans are achieved. Drive Plan revenue and profits. Drive
Sales and Service Excellence.
4. Implement company programs, initiatives, and current operational guidelines.
5. Participate in recruitment, interviewing, hiring and training staff in English and Spanish
6. Operate within company policies and procedures; create an environment that motivates associates to be successful.
7. Monitor regulatory compliance with state and federal agencies.
8. Direct marketing placement and effective results.
1. Manage service team. Reinforce service standards by conducting
quality control training and inspections; directs the service department to ensure customer
growth through retention increases.
2. Direct involvement with day-to-day sales activities within the company
to ensure top-line growth.
3. Ensures revenue and profit plans are achieved. Drive Plan revenue and profits. Drive
Sales and Service Excellence.
4. Implement company programs, initiatives, and current operational guidelines.
5. Participate in recruitment, interviewing, hiring and training staff in English and Spanish
6. Operate within company policies and procedures; create an environment that motivates associates to be successful.
7. Monitor regulatory compliance with state and federal agencies.
8. Direct marketing placement and effective results.
- Drive service teams to customers’ homes when needed
Experience Requirements
* 2-4 years managing associates in a fast-paced environment preferred
* Some experience in sales management. Preferred fields; Hospitality and Service Industry.
*Must own and operate a personal vehicle for company purposes
Knowledge, Skills, and Abilities
* Experience managing and leading assigned projects and associates
* Organization and time management
* Written and verbal communications, including public speaking
* Group presentations and meeting management
* Provide clear and concise feedback, performance management and coaching
* Attention to detail and analytical skills
Knowledge, Skills, and Abilities
* Experience managing and leading assigned projects and associates
* Organization and time management
* Written and verbal communications, including public speaking
* Group presentations and meeting management
* Provide clear and concise feedback, performance management and coaching
* Attention to detail and analytical skills
* Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
* Ability to communicate in Spanish with Spanish speaking employees
Compensation is a base salary plus bonus. A great work environment with people who care.
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An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability
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An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability