Cashier Cage Manager

Position Summary:

This position is responsible for overseeing the overall operation of the Cashier Cage and Players Club operations: responsible for establishing and enforcing policies and procedures aimed at ensuring asset protection, excellent customer service and compliance with internal controls/regulations. 

KEY JOB FUNCTIONS:

• Manages the Cashier Cage Guest Service personnel to ensure proper procedures are followed.
• Determines manpower requirements and schedules.
• Approves check cashing privileges/credit privileges within authorized levels.
• Oversees the confidentiality of all records.
• Works closely with other internal departments to ensure services related to Cashiers/ Players Club are provided to gaming guests.
• Directly oversees Supervisory staff giving leadership guidance and ensuring Supervisors maintain team member job satisfaction
• Maintains awareness of any new developments in Cashier Guest Service programs and executes new initiatives
• Champions customer service initiatives and inspires staff to provide excellent customer service and exceed service score goals

 EDUCATION and/or EXPERIENCE: 

• 5 - 7 years’ experience in gaming with at least two years in a supervisory capacity and 5 years’ experience in financial/cashier areas.

QUALIFICATIONS:

• Excellent written and communication skills in fluent English necessary
• Ability to obtain a Gaming License from the State of Nevada Gaming Control Board.
• Excellent customer relations skills.
• Ability to lead.
• Knowledge of gaming regulations, auditing procedures and accounting practices
• Proficiency with personal computer spreadsheet software
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other team members and always presents oneself as a credit to GSR  and encourages others to do the same
• Adheres to all regulatory, company and department policies and procedures

 PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

• Ability to push/pull up to 100 pounds and lift/carry 40 pounds
• Capable of standing for long periods of time and walking, stooping, and reaching at least 2’ across the counter
• Ability to talk, hear, have good close/distance vision and differentiate between colors,

 Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).