What are the responsibilities and job description for the Valet Runner - Part Time position at Meruelo Group?
SUMMARY
The Grand Sierra Resort Hotel Operations Department is seeking a talented and qualified individual to serve as a Valet Runner. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. Team Member is responsible for parking and picking cars within the Valet department. Team Member must exhibit courteous hospitality at all times and fully own each guest issue. When in communication with the guest, the Team Member must be proactive in every area, including offering additional services. Strives to continually improve guest satisfaction and maximize the financial performance of the department.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Open hotel main doors and assist guests/visitors entering and leaving the property.
- Assist guests with opening/closing vehicle doors.
- Welcome guests and visitors with appropriate greetings of the day.
- Acknowledge and greet guests within 25 to 30 seconds and provide professional, fast and friendly service.
- Able to communicate parking procedures to guests/visitors.
- Tag guest vehicle keys with date & time, registration number, make/model, room number or contact number of the guest.
- Verify guests ticket with the one attached to the key before handing over keys or vehicle to the guest.
- Able to effectively park and retrieve guests cars without causing damage to the vehicle.
- Ability to drive and operate manual and automatic transmission vehicles.
- Able to provide guests with information regarding property facilities, amenities, services, special events
- Give fond farewell to all guests who are departing as per GSR standards
- Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, buses and rideshare.
- Responsible to maintain the security of vehicles, belongings kept inside the car and vehicle keys.
- Responsible to follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Document and report all vehicle incidents like damages, accidents, theft, missing articles etc..
- Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
- Monitor and maintain safety, security, and cleanliness of parking areas, portico and in the key booth
- Re-route traffic when parking facility reaches maximum capacity and ensure staff is informed.
QUALIFICATIONS
Previous valet experience preferred, must be 18 years of age.
EDUCATION
High School Diploma or GED certificate.
LANGUAGE SKILLS
Excellent communication skills both written and oral. Fluent in English language. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company. Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
REASONING ABILITY
Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
CERTIFICATES, LICENSES, REGISTRATION
Must obtain and maintain Alcohol Awareness Card. Must produce driving record from DMV annually to present to management to remain in position.
